Deployment Technician

Level 1 Deployment Technician
- Required Skills & Experience

• 6+ months experience as PC/computer technician or similar role
• Familiar with LAN/WAN networks troubleshooting concepts
• Knowledge of computer systems and IT components
• Understanding of remote PC troubleshooting
• Knowledge of internet security and data privacy principles
• Basic troubleshooting skills
• Excellent communication abilities and customer service skills
• Exceptional organizing and time-management skills
• BSc/BA in Computer Science, engineering or relevant field or a combination of relevant experience
• Ability to lift up to 50 pounds

• Experience working in a healthcare environment
• Relevant certifications (e.g. CompTIA A+) will be an advantage
• Exposure to device deployments or refresh projects
• Familiarity with Windows environments and workstation setup
• Ability to follow standard deployment processes and documentation requirements

We are seeking Level 1 Deployment Technicians to support a large-scale endpoint modernization initiative involving the replacement and upgrade of approximately 4,000 end-of-life devices across Washington. This role will focus on high-volume device deployments, supporting installation, setup, and basic troubleshooting of desktops and laptops. Technicians will work under the guidance of lead technicians to ensure devices are properly configured, functional, and ready for end‑user use.

This is an entry-level, hands-on technical role ideal for candidates with foundational IT experience looking to grow within enterprise deployment environments.

• 3+ years experience as PC/computer technician or similar role
• Experience with LAN/WAN networks troubleshooting
• Thorough knowledge of computer systems and IT components
• Experience working in a healthcare environment
• Experience working in an enterprise IT environment
• Experience in remote PC troubleshooting
• Good knowledge of internet security and data privacy principles
• Printer support experience
• Excellent troubleshooting skills
• Excellent communication abilities and customer service skills
• Exceptional organizing and time-management skills
• BSc/BA in Computer Science, engineering, relevant field, or a combination of relevant experience

• Relevant certifications (e.g. CompTIA A+) will be an advantage

We are seeking Level 2 Deployment Technicians to support a large-scale endpoint modernization initiative involving the replacement and upgrade of approximately 4,000 end-of-life devices across Washington. This role is a core execution position, responsible for end-to-end device deployment, including imaging, installation, troubleshooting, and user validation. Technicians will ensure devices are fully operational, properly configured, and accurately tracked throughout the deployment lifecycle.

This is a hands-on, high-volume deployment role requiring strong technical skills, efficiency, and the ability to work independently in a fast-paced healthcare environment.

• 5+ years experience as PC/computer technician or similar role
• 2+ years of lead technician experience
• Experience working in a healthcare environment
• Experience with LAN/WAN networks troubleshooting
• Thorough knowledge of computer systems and IT components
• Experience working in an enterprise IT environment
• Experience in remote PC troubleshooting
• Good knowledge of internet security and data privacy principles
• Printer support experience
• Excellent troubleshooting skills
• Excellent communication abilities and customer service skills
• Exceptional organizing and time-management skills
• BSc/BA in Computer Science, engineering, relevant field, or commensurate experience
• Willing and able to lift up to 50 pounds

• Relevant certifications (e.g. CompTIA A+) will be an advantage
• Experience leading large-scale deployment or PC refresh programs
• Ability to manage technicians across multiple sites within a region/state
• Strong ability to work autonomously in travel-heavy environments with minimal oversight

The Lead will serve as the primary on-site technical owner for their hospital locations and is responsible for coordinating deployment activities, guiding technicians, managing workflows, and ensuring quality execution from start to finish. This is a hands-on leadership role, combining advanced technical deployment responsibilities with team oversight and on-the-ground problem solving.