Engineering Technician II - Quality Control

Engineering Technician II
- Quality Control

Location: Silverdale, Washington (Bangor)

Type: Non-Exempt

Work Schedule: Full-Time

Compensation: $27.39/h

Benefits:

• Medical, Dental, Vision, 401(k) retirement plan, Life & Short-Term Disability Insurance
• $11.41/hour Health and Welfare Benefit
• Flexible Spending Accounts for both medical and dependent care
• 11 paid federal holidays, accrual of 12 paid days of vacation at the start of employment, paid sick leave
• Potential shared earning bonus
• Tuition assistance is available after 1 year of employment and potential scholarships for qualified dependents
• Professional development, certifications, and training opportunities
• Verizon wireless discount
• Employee Assistance Program (EAP), and an engaging wellness program
• Public Service Loan Forgiveness eligibility for full-time employees

Tessera is dedicated to "Creating Opportunities for People with Disabilities" by hiring and supporting individuals with disabilities as well as veterans with disabilities. We take pride in our purpose-driven culture, our core values
- Inclusion, Partnerships, Integrity - and our commitment to providing a safe and respectful work environment to our employees.

The Engineering Technician II
- Quality Control Specialist will support our team by monitoring the quality performance of all services performed by Tessera Contract Services and Sub‑Contractors through independent surveillance. The QC specialist will generate reports that identify quality levels, trends, training needs, and other qualitative data necessary to ensure that contract requirements are being met.

• Perform and document daily inspections utilizing the inspection program and/or forms, as applicable to ensure contract quality specifications are met. Inspection can include, but are not limited to:
  Janitorial, Grounds, Sanitation, Galley Operations, IQ, Cracks and Crevices, Striping, Floor Care, Cargo Doors, Chutes, Exhaust Hoods, Lamping, Recycling, Pest Control and Smoke Shelters.
• Solicit customer surveys during inspections at predetermined buildings and/or randomly selected completed work orders.
• Operate computer software applications to perform data entry, analysis, and reporting tasks efficiently.
• Prepare and submit all required reports to Quality Control Supervisor and Division Leadership at the required frequency. Ensure all reports are clear, concise, and comprehensive.
• Update all pertinent quality control folders on SharePoint at the required frequency for both internal (Quality Control) and external (Division/Government) locations.
• Establish and maintain excellent relationships in any interactions with customers, employees and management while performing duties.
• Monitor and identify problematic trends along with customer complaints and initiate corrective action plans as required.
• Cross training in all areas and locations of the West Sound Area contracts.
• Communicate professionally and courteously with customers, be efficient and timely.
• Maintain professionalism in both appearance and demeanor.
• Continuously review contracts for standards and specifications of work requirements or for any changes or modifications to the contract.
• Conduct inspections of the work environment to ensure safety requirements are met.
• Drive to local and off-site contract locations to perform inspections independently and part of a team as required.
• Adhere to ISO Processes and Standards and ensure all SOPs and ISO processes are meeting contractual guidelines. Ability to perform ISO Audits for both divisional and corporate level processes.
• All other duties as assigned.

• High School Diploma/GED is required.
• Minimum of 3 years' experience in Quality Control/Safety or Janitorial.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other relevant software applications.

Employees must be able to perform the following physical demands for extended periods of time with or without assistance. The physical demands of this position may be reasonably accommodated for individuals with disabilities to perform the essential functions on a case-by‑case basis.

• Must be able to lift and/or move up to 45 pounds.
• May be…