Overnight Stock Associate

Our values start with our people, join a team that values you!

Bring your talents to Ross, our leading off‑price retail chain with over 2,200 stores, and a strong track record of success and growth. All while providing a fun and exciting treasure hunt experience.

As part of our team, you will experience:

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2025 revenues of $22.8 billion, we are a Fortune 500 company committed to an inclusive work environment with continuous learning opportunities for our teams.

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate greets all Customers with‐time eye contact, smiles, and exceptional service; treats fellow Associates with respect; follows all company best practice standards; keeps the work area clean; and ensures proper merchandise presentation. The Associate may be requested to perform additional tasks as needed to achieve customer service and operational goals.

• Understand that safety is the number one priority and practice safe behaviors.
• Maintain awareness on the sales floor to create a safe and secure shopping environment and keep egress clear.
• Treat all Customers and Associates with respect and courtesy; remain friendly and professional at all times.
• Assist Customers in any way necessary—register‑trained, help with merchandise, answer questions politely and knowledgeably; greet, say thank you, and respond promptly to all interactions.
• Handle all customer service calls and issues in a courteous and helpful manner, calling leadership when needed.
• Represent and support the Company brand at all times.
• Perform cleaning tasks such as sweeping, mopping, dusting, and disinfecting high‑touch areas to maintain a clean store environment.
• Adhere to the Company’s dress code and maintain a professional appearance.
• Perform daily assigned sizing and recovery to keep the store neat, clean, and merchandised to standards.
• Expedite newly received merchandise to the sales floor with urgency, merchandising items per guidelines and maintaining brand familiarity.
• Understand the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist position (where applicable), and merchandise protection standards.
• Demonstrate integrity and honesty; safeguard confidential and cash information.
• Follow all Mark‑Out‑of‑Stock policies, properly process MOS merchandise, and notify leadership for approval of disposals.
• Follow all cash, check, card, and refund procedures; maintain accuracy when handling bankable tenders.
• Demonstrate a sense of urgency and maximize productivity by executing all store best practices and minimizing steps and touches.

• Manages Work Processes
• Business Acumen
• Plans, Aligns, Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability and Execution

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative, and pleasant manner.
• Perform basic mathematical calculations commonly used in retail environments.

• Use all store equipment, including PDTs, registers and PC as required.
• Spend up to 100% of working time standing, walking, and moving around the store.
• Regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Occasionally push, pull, and lift more than 25 pounds; for stockroom shifts, push, pull, and lift more than 20 pounds.
• Use janitorial equipment, rolling racks, ladders, and other assigned…