Patient Access Representative

Overview

You are the first face patients see — setting the tone for a welcoming and positive experience. Simply put, you are the face of Legacy.

As we work to fulfill our mission of making life better for others, we need compassionate and capable individuals to guide patients through every step of their healthcare journey. As a Patient Access Representative, you’ll use your strong communication and interpersonal skills to collect insurance and other essential information, assist patients and families in understanding their financial responsibilities, collect co-payments, and ensure required legal documentation is obtained for state and federal compliance.

Your attention to detail in creating accurate medical and financial records will make a meaningful difference for both patients and our medical teams.

Legacy Silverton Medical Center serves the heart of the Willamette Valley with a wide mix of services, many not typically available in a community hospital: CT scan (computerized tomography), nuclear medicine, echocardiography, family birth center and much more.

The Patient Access Representative serves as the primary non-clinical contact for all hospital-based patient visits.

Responsibilities include:

• Greeting, registering, checking in, and admitting patients according to scope and service line.

• Collecting patient demographics, identifying medical providers involved in care, and documenting medical decision-makers.

• Verifying insurance coverage and benefits, and determining patient financial responsibilities.

• Assisting patients and families in understanding active insurance coverage and providing guidance on accessing financial and insurance resources.

• Offering self-pay information and applicable discounts.

• Collecting copayments, coinsurances, deposits, and payments as appropriate.

• Collaborating with Revenue Cycle departments and hospital units to ensure accurate medical and financial records.

• Collecting and submitting required legal documentation to meet State and Federal compliance regulations.

Education:

• High School diploma or equivalent required.
• Two years college education including satisfactory completion of college level Health Records coursework preferred.

Experience:

• A minimum of one year of healthcare experience or equivalent education in at least one of the following areas required:
  Patient Access, Medical Records/Health Information or applicable clerical support experience.
• Six months customer service experience required.
• Previous registrar and third-party payor experience preferred.