Assistant Branch Manager

About Ocean Air Federal Credit Union

At Ocean Air Federal Credit Union
, we’re making waves in the financial industry by doing the right thing—for our members, our employees, and our community. We believe in easy financial solutions
, real relationships
, and leading with heart
. If you’re passionate about service, leadership, and creating meaningful experiences, we’d love for you to bring your talent aboard.

As an Assistant Branch Manager (ABM) I, you’ll play a key leadership role in delivering an effortless, member-focused experience while supporting daily branch operations. You’ll lead by example, coach a high-performing service team, and ensure our members feel supported, valued, and understood at every interaction.

• Make It Right: Do the right thing for our members and community
• Make It Easy: Provide simple, convenient financial solutions
• Make It Personal: Build genuine, lasting relationships

• Identify member financial needs and recommend products or services that improve their financial lives
• Resolve complex member concerns with professionalism and care

• Supervise, coach, and review service staff performance
• Conduct staff meetings and provide ongoing training
• Coach employees on cross‑selling goals and NPS standards

• Ensure workstations are properly staffed throughout the day
• Maintain strong controls over cash and negotiable items
• Perform audits and provide notary services as needed

• Help achieve transaction and relationship survey goals
• Forecast cash needs and assist with managing branch cash flow

• Working knowledge of credit union products, services, and regulations
• Strong supervisory, coaching, and leadership skills
• Excellent member service and interpersonal communication skills
• Solid decision-making and problem‑solving abilities
• Proficiency with computers and standard office software (email, internet, Word, Excel)

• High school diploma or GED required
• 1–3 years of experience as a Branch Service or Teller Supervisor
• Lending or new accounts experience preferred

• Light physical activity including standing, walking, and sitting
• Manual dexterity for keyboarding and handling documents or cash
• Office setting with moderate noise; well‑lit and climate controlled
• Willingness to travel to branch locations as needed
• Reliable transportation required

• 40‑hour workweek with occasional overtime
• Flexibility to attend meetings before or after scheduled hours
• Minimal overnight travel may be required

We offer more than a job—we offer a place where you can grow, lead, and make a real difference. At Ocean Air, your voice matters, your development is supported, and your work makes an impact every day.

Ready to make waves with us? Apply today!