Customer Account Representative

Job Title:

Customer Account Rep

Pay Rate: $35 - $38/hr

Location:

Simi Valley, CA

Area Code: 805

ZIP Code: 93063

Start Date:

Right Away

Shift: 1st shift; M-F 7:00am - 3:30pm

Keywords: #Customer Account Rep  #Customer Account Representative

• Medical / Health Benefits with multiple plan options, Flexible Spending Accounts, Dental and Vision / glasses / prescription contact lens and eye test options available.
• On the job training / cross-training to develop and expand skills, creating opportunity for advancement and personal development. Tuition reimbursement available for relevant development opportunities.
• Life Insurance, disability insurance, and voluntary life insurance for family members available. Accident and critical illness insurance optional.
• Scheduled performance reviews create opportunities for advancement and pay increases.
• We have many success stories from individuals who took advantage of the training, cross-training, and personal development opportunities for advancement. We also have success stories of individuals who desired a reliable, scheduled and consistent career with appropriate work-life balance, health benefits and good job security. Whichever way you define success, this work culture cares about team members and treats each individual with dignity, inclusion, respect and recognition.
• A Referral Program compensates active employees for referring friends and former colleagues when the referral results in hiring the person. Our team has grown with referrals and internal promotions.

The Customer Account Representative is the first point of contact for many of Client's customers. They are responsible for delivering a world‑class service and support the business by responding to customer enquiries, updating the business systems, collaborating internally to communicate the customer needs and support meeting their demand. By utilizing the Client's High Performance System, the Customer Account Representative will serve as the primary interface responsible for ensuring the most efficient and positive relationship with Client's customers, ensuring MRP data integrity, and expeditious resolution of customer assertions.

The role will report into Senior Customer Account Manager.

• The Customer Account Representative is responsible for receiving, reviewing, and entering purchase orders into the enterprise resource planning (ERP) system as well as ensuring proper requirements flow down.
• Raising quotes and customer documentation, prioritizing workload to ensure the customer receives an excellent service at all times.
• Respond to various customer emails and phone calls to manage their orders and enquiries; the Customer Account Representative will serve as the primary point of contact by customers' buyers and supply chain personnel.
• Coordinate site visits to Client's facilities and set‑up customer meetings as required.
• Refer any pricing queries to the Senior Customer Account Representative and/or the Commercial functions to ensure accurate pricing is applied.
• Track and reconcile open order reports as well as internal and external customer scorecards, which includes verification of the metrics by which Client is judged.
• Produce costing sheets in collaboration with colleagues from Procurement, Demand Planning and Manufacturing departments as required in order producing accurate quotes.
• Use SAP product recognition to identify runner/repeater parts and what can be sold to the customer, as well as checking lead times. For any stranger/alien parts raise the relevant enquiry process.
• Collaboratively track customer returns through the rework process.
• Monitor and actively manage customer portals to ensure prices, quantities, lead times and contract terms are acceptable in accordance with authority delegated by appropriate functional leaders (i.e., Finance, Commercial, and Operations).

• Education:
  
  Post‑secondary degree or equivalent combination of relevant education and work experience that will allow successful performance of job expectations.
• Preferred:
  Bachelor's Degree
• Certifications:
  
  Vocational training, apprenticeships or the equivalent experience in related…