Part-time Visitor Services Supervisor

Job Description

The Ronald Reagan Presidential Foundation is hiring a part‑time Visitor Services Associates Supervisor to work in the main lobby of the Ronald Reagan Presidential Library.

• Assisting with coordination of team members’ schedules as needed
• Fostering a team environment among the floor sales staff with a focus on customer service and sales
• Leading by example in all aspects of sales duties, customer service, attitude, proper behavior, outreach to and communication with fellow team members
• Opening and closing the lobby desk on time daily and, working with other lobby team members, accommodating for early tours and/or special groups
• Coordinating break schedules to ensure appropriate desk coverage is maintained at all times
• Resolving customer complaints and forwarding unresolved complaints to the Visitor Services Director
• Coordinating group bus arrivals/assignments with Associates
• Coordinating with Membership Ambassadors to support membership sales
• Assisting in identifying training needs for Visitor Services Associates, including participating in Associate training to enhance the team’s ability to exceed customer service and museum/program knowledge standards
• Ensuring the desk brochures, stickers and audio tour equipment levels are consistently replenished

• Communicating directions or procedural changes from the Visitor Services Director and answering staff questions regarding lobby/Visitor Services operations, pricing, events, and special promotions to ensure consistent awareness all seven days of the week
• Communicating personnel-related issues to the Visitor Services Director
• Handling ticket sales and other customer service duties while simultaneously supervising team members
• Responsible for opening/closing cash drawers, reconciling and verifying receipts, cash and deposits, and preparing daily sales reports
• Maintaining the ticketing area/lobby desk in a safe, clean, and orderly fashion

• Must be 18 years of age
• High school diploma or equivalent required
• Must be able to work and support colleagues in a close-knit and group environment
• Must have the ability and willingness to learn – and stay updated – on the Reagan Library exhibits, Library operations, and Foundation projects and programs
• Admiration for, and alignment with, President Reagan and his timeless principles
• Basic math and computer skills required, as well as proficiency in Point‑Of‑Sale system functions to ensure efficient and accurate cash register operations
• Must be comfortable with hand‑held technology as you will sell and distribute audio tour equipment to museum visitors of all ages
• Must be able to work alternating weekends if needed
• The person hired for this position must be a self‑starter, have strong interpersonal skills, excellent communications skills, and the ability to multitask and work in a team environment
• The ideal candidate is reliable, punctual and well organized
• The candidate must be courteous and possess a positive attitude and must lead by example in productivity for the group
• Retail experience and/or museum customer service, including supervisory experience, is preferred
• The candidate must be able to stand for extended periods of time; the job may entail sitting or walking with occasional bending, stooping, reaching, pulling, and the lifting and occasional carrying of printed material and/or equipment weighing 5 to 30 pounds

Work is performed in an adequately ventilated and lighted museum admissions public area and/or in an office/administrative support area. The above job description is not intended to be an all‑inclusive list of duties and standards of the position. Supervisor will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

This is a non‑exempt part‑time position, approximately 15‑28 hours per week, including weekend days when needed (usually four per month).

Benefits include the opportunity to participate in a retirement program, as well as Paid Time Off (PTO) based on hours accrued per pay period and years of service.

This position will be compensated at $22.00 per hour and will also be eligible for overtime.

The position is located at The Ronald Reagan Presidential Foundation and Library, Simi Valley, California.

The Ronald Reagan Presidential Foundation and Institute is an Equal Opportunity Employer.