Medical Receptionist

About the Role

Starting hourly: $18.00 per hour

Two Trees Physical Therapy & Wellness, a member of Therapy Partners Group, has been the premier provider for outpatient orthopedics serving Ventura County and surrounding communities for 10 years. We are known for providing the highest quality individualized care for our patients and our team of highly skilled physical therapists who are passionate about helping patients achieve their goals.

Currently, we are looking for a full time Medical Receptionist who will assist at our Simi Valley location and Newbury Park location as needed.

• Bilingual in English & Spanish preferred but not required.

• Greets warmly and maintains a friendly, welcoming relationship with all patient care coordinators, and any external connections.
• Clearly communicates with all staff, including clinical and corporate employees, in a friendly and courteous manner.
• Responsible for answering phones and greeting patients with the utmost professionalism and care in a timely manner and returning VMs same day received. Will maintain higher than 85% answer call rate.
• Participates in and adheres to, as required, the HIPAA Policies and Procedures of Therapy Partner Group.
• Escalates patient issues and concerns, as needed, to local Clinical leadership and Regional Front Office management.
• Scheduling patient’s initial evaluations and follow up visits through plan of care.

• Thorough knowledge of Microsoft Office;
  Raintree PMS experience is a +Plus.
• Possess strong relationship building and customer service skills.
• Ability to maintain confidential documents.
• Ability to demonstrate active listening by asking clarifying questions, identifying and sharing relevant information and soliciting feedback from others, and giving and receiving feedback objectively.
• Possess strong team player attributes.
• Ability to multi-task responsibilities while maintaining a positive and friendly atmosphere with the patients nearby.

• Education:
  
  High School diploma or equivalent (Must be 18+).
• Experience:
  
  Practice Management System knowledge, patient scheduling capabilities and insurance plan understanding.

Requires prolonged sitting, some walking, bending, stooping, reaching, and stretching. Requires eye‑hand coordination and manual dexterity sufficient to operate a keyboard, mouse, photocopier, telephone, calculator, and other equipment. Requires normal range of hearing and eyesight to record, prepare and present reports.