IT Customer Services C

Job Title: IT Customer Service C

Job Location:
Simi Valley, CA

Business Unit: ATI

Schedule: 9/80:
Employees work 9 out of every 14 days - totaling 80 hours worked - and have every other Friday off.

About Fisica Inc.

Fisica, Inc. is a premier manufacturer of advanced defense products, specializing in the design and production of airborne and ground-based antennas, as well as cutting-edge electromagnetic systems and simulators. Headquartered in San Leandro, California, with additional operations in Simi Valley, Fisica plays a vital role as a trusted partner to leading defense primes and the U.S. Department of Defense.

Our company operates as - ATI, Randtron, Datron and Space Vector-each bringing deep expertise and innovation to the defense sector. Led by a seasoned management team, Fisica is committed to excellence in engineering, manufacturing, and mission-critical solutions that enhance national security.

At Fisica, we foster a strong, collaborative work culture that values individual contributions and empowers our employees.

Our commitment to innovation, integrity, and teamwork makes us a leader in the defense industry and an exceptional place to build a career.

Position Summary:

Coordinates, diagnoses and troubleshoots incoming end user requests. Provides technical support services to end users either local or remote with problems or issues related to information technology services including but not limited to: applications, workstations, conference rooms, collaboration services, and network services. Provides timely resolution of problems or escalation on behalf of end users to appropriate next level of technical support personnel in alignment with established service level agreements (SLAs).

Provides case status updates to management and end users. Supports and maintains effective relationships with end users. Maintains and updates records in tracking databases within established SLAs. Alerts management to emerging trends in incidents, problems, or issues.

Overall Summary

Fully proficient support individual contributor. Works under limited supervision. May be a resource to other employees in areas of expertise. Assignments are moderately difficult requiring some judgment.

Nature of Supervision

Works under limited supervision. Less detailed instructions are provided and minimal peer review is required.

Communication & Influence

Communicates with contacts typically within and outside the department on matters that involve obtaining or providing information requiring explanation or interpretation to understand and reach agreement. May be a resource to other employees in areas of proficiency.

Innovation & Complexity

Work may be structured within identified boundaries and procedures. Follows established processes to complete tasks. Identifies problems and issues in straightforward situations. Resolves most issues.

Organization Impact

Works to achieve operational targets within job area which has moderate impact on the overall achievement of results for the team. Work is of moderate scope, typically on larger, task-related activities.

Education & Experience

Requires fully proficient job knowledge/skills. Requires a High School Diploma or equivalent and a minimum of 6 years of prior relevant experience or 2 years post-Secondary/Associates Degree with a minimum of 2 years of prior related experience.

Why Join Fisica, Inc.:

• Competitive salary and benefits package!
• Generous paid time off.
• 401k with 6% match and vesting is immediate.
• Strong work-life balance.
• Tuition Reimbursement.
• Paid parental leave.

In compliance with pay transparency requirements, the salary range for this role $55,500 - $102,500. This is not a guarantee of compensation or salary, as the final offer amount may vary based on factors including but not limited to experience and geographic location. Fisica Inc also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays.

The specific programs and options available to an employee may vary depending on the date of hire, and schedule type.

EEO Statement

Fisica is proud to be an Equal Opportunity Employer. Fisica is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, military and veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws.

Fisica maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.

Fisica is an…