Client Relations Specialist

Position Summary

This is not a generic call center role. As a Client Relations & Order Specialist, you will act as the vital bridge between our business-to-business (B2B) clients, our production floor, and our logistics/shipping teams. You will handle complex orders from inception to delivery, resolving technical inquiries, managing client expectations, and ensuring precise data entry.

• Act as the primary point of contact for domestic and international B2B client accounts via phone and email.
• Accurately process and enter purchase orders, verifying pricing, inventory availability, shipping specifications, and lead times.
• Coordinate directly with Production, Quality Control, and Shipping/Logistics to track order statuses and proactively communicate updates or potential delays to clients.
• Handle complex customer inquiries, including product application assistance, returns (RMA processes), warranties, and billing/invoice discrepancies.
• Maintain clean data integrity within our ERP system (e.g., Net Suite).
• Provide professional, empathetic, and solution-oriented support to maintain high-value client relationships.

• Experience:
  
  2–3+ years of dedicated customer service, account coordination, or inside sales support within a manufacturing, distribution, or logistics environment (highly preferred).
• Technical Aptitude:
  Ability to quickly learn and understand a highly technical product catalog, part numbers, and specialized specifications.
• Software Savvy:
  Proficiency with MS Office (particularly Excel) and hands‑on experience using ERP or CRM software (such as Net Suite and Salesforce).
• Problem‑Solving
  
  Skills:
  
  Ability to navigate stressful situations, manage multiple priorities simultaneously, and make practical decisions under tight deadlines.
• Local Presence:
  Ability to work reliably in‑office at our Simi Valley facility Monday through Friday.

• Competitive hourly pay with structured opportunities for annual reviews and career progression.
• Comprehensive medical, dental, and vision insurance options.
• Health Savings Account (HSA) with company contribution.
• 401(k) retirement plan with company match.
• Generous Paid Time Off (PTO) and paid corporate holidays.
• Friendly, stable, and highly collaborative team‑oriented working environment.