Senior Customer Account Rep - Aerospace

Senior Customer Account Rep - Aerospace

This position is subject to meeting U.S. export compliance and/or U.S. Government contracting citizenship eligibility requirements.

Org Marketing Statement

At Parker Aerospace, we develop technologies and innovative solutions that enable reliable, efficient and increasingly sustainable flight for the lifecycle of the aircraft, including aftermarket support. Our passionate people with deep engineering expertise, together with our breadth of differentiated technologies, ensure that we make the extraordinary happen and continue to shape the future of aviation in partnership with our customers.

As a member of our team, you are instrumental in fulfilling our mission: 'Enabling Engineering Breakthroughs that Lead to a Better Tomorrow.' Pursuing a career at Parker presents unlimited opportunities for both professional and personal development. Working with some of the most brilliant minds in the industry, your contributions will be pivotal in developing innovative technologies and products, significantly contributing to Parker’s goal of addressing the world’s most pressing engineering challenges.

At Parker, our team members belong, matter and make a difference.

Parker Meggitt, a recent addition to Parker Hannifin, is a global leader in the Commercial and Military Aerospace markets, specializing in a wide range of products including fire and smoke detection systems, extinguishing systems, bleed air overheat detection systems, actuators, rudder pedal assemblies, pumps, fuel gauging systems, and high-temperature cables. Located in Simi Valley, CA, this site is within the Fire Safety & Power Systems Division (FSPSD) and is a key supplier in select energy markets, particularly in nuclear gas analyzers and nuclear containment vessel penetration cables.

We work directly with some of the largest aerospace companies in the world, including Airbus, Boeing, Embraer, and Lockheed Martin, among others.

Customer Account Rep, Sr

Position Summary:

The Senior Customer Account Representatives will manage a variety of Meggitt customer accounts to deliver world-class service and support by directly overseeing score cards, immediately responding to inquiries, and joining with the planning team to accurately forecast demand. By utilizing the Meggitt High Performance System, the Senior Customer Account Representative will serve as the primary interface for a variety of Meggitt customers, responsible for ensuring the most efficient and positive relationship with Meggitt’s customers, while enabling level-loading of production and expeditious resolution of customer assertions.

They will also work closely with key internal stakeholders and have a solid internal network relevant to the customers they support.

Responsibilities:

• Manage a portfolio of customer accounts, including LTA contract customers and other strategic or bespoke accounts, ensuring high levels of service, accuracy, and complete responsiveness.
• Act as a contracts administrator for assigned customers by supporting contract review activities, order validation, pricing accuracy, terms and conditions alignment, and customer communications.
• Receive, review, validate, and enter customer purchase orders into the enterprise resource planning (ERP) system, ensuring all required information is accurate before order acknowledgment.
• Ensure purchase orders, quotations, pricing, delivery dates, terms and conditions, quantities, and contract requirements are reviewed and agreed with appropriate internal stakeholders prior to customer response.
• Formally acknowledge purchase orders with customers once internal approvals and validations have been completed.
• Serve as the voice of the customer within the business, ensuring customer orders,…