Utility Billing Specialist; Limited-Term

Description

Step into a role where your analytical skills, customer‑focused mindset, and ability to keep complex operations running smoothly truly make a difference.

As a Utility Billing Specialist
, you’ll be at the center of essential City services — from preparing accurate water and sanitation billings to assisting residents with critical account needs.

This position offers the perfect blend of meaningful public service and hands‑on experience across budgeting, research, customer relations, and program coordination.

If you thrive in a fast‑paced environment, enjoy solving problems, and want to contribute to a team that keeps our community moving, this is the opportunity for you.

• Salary Range from $69,597.00 to $88,853.00 annually
  • 3% Cost of Living Adjustment increase effective 6/29/26
  • Generally, salary placement is at the beginning of the salary range.
  • Advanced placement may be granted depending on related education and experience.
• Limited‑Term position with benefits
• Work Schedule: Monday through Friday 8:00 am – 5:00 pm

Education/Training:

• Two years of college coursework in public administration or a related field. A Bachelor’s degree with major coursework in public administration or a related field is highly desirable.

Experience:

• Two years of research, administrative support or analytical experience, preferably in public administration. Experience directly related to the position is highly desirable.

• Identify billing discrepancies and resolve issues through careful research, data analysis, and accuracy.
• Communicate effectively with customers in person and by phone, demonstrating patience, professionalism, and the ability to explain complex billing matters clearly.
• Possess strong analytical abilities to conduct research, run data queries, prepare reports, and support departmental projects.
• Utilize ERP systems and modern office software to maintain records, process transactions, and generate reports.
• Collaborate effectively with field staff, administrative teams, and the public to ensure smooth operations.
• Write clearly and professionally when preparing correspondence, reports, notices, and customer communications.
• Demonstrate a commitment to public service and take pride in delivering reliable, high‑quality support to the community.
• Maintain accurate financial and account records, process payments, review accounts, and prepare billing adjustments with precision.
• Stay organized and efficient, managing files, records, and workflows with strong attention to detail.

We’re proud to offer a comprehensive and competitive benefits package that supports your health, financial well‑being, and professional growth.

• Medical Coverage: 100% City‑paid premiums for most plans, including family coverage
• Dental & Vision: City contribution up to $100/month for dental (Delta Dental) and $19.80/month for vision (VSP)
  • Family coverage costs as low as $0–$31.10/month for dental and $2.66/month for vision, depending on plan
• Prescription Drug Plan: Access to major retail and mail‑order options
• Flexible Spending Account (FSA): Pre‑tax savings for health and dependent care expenses
• Employee Assistance Program (EAP): Up to 8 free confidential consultations for employees and household members
• 2% @ 55 formula for Classic members (single highest year final compensation)
• 2% @ 62 formula for New members (three year average final compensation)
• 4th Level Survivor Benefit included
• Deferred Compensation:
  • 401(k) and 457 plans with Roth options
  • City matches up to $200/month to 401(k)
• Retirement Health Savings:
  • $200/month City contribution for retiree medical reimbursement
• Note: The City does not participate in Social Security; no FICA deduction except Medicare hospital insurance

Paid Leave & Holidays

• Annual Leave (AL):
  • 5.6 weeks/year to start (vacation + sick combined)
  • Increases at 5 and 10 years of service
  • Cash‑out option available after one year
• Holidays:
  • 11 paid holidays plus 1 floating holiday annually

Professional Development

• Tuition Reimbursement:
  • Up to $1,600/year

Insurance Coverage

• Life Insurance:
  • $101,000 employee coverage fully covered
  • $5,000 dependent coverage fully covered
• Optional AFLAC Plans:
  • Accident,…