Inside Sales Call Representative

Inside Sales Call Representative

Full-Time | $22-$25/hr + Incentive | Monday-Friday (8am-5pm)

Health Benefits + 401k + PTO + Growth Opportunity

Are you the kind of person who refuses to let opportunities slip through the cracks? Do you naturally follow up, stay organized, and feel motivated when you directly see the impact of your hard work? We're looking for a highly disciplined Inside Sales Representative to drive pipeline momentum, improve appointment conversion, and help turn lead opportunities into booked sales appointments.

You will work directly with our Marketing team to ensure consistent follow-up, qualify leads, and convert sales qualified roofing & solar leads to in-home consultations for the field reps.

• Respond quickly and professionally to inbound inquiries via call, SMS, & email.
• Conduct outbound follow-up to warm, new, cold, stale, and dormant leads.
• Set qualified appointments for roofing & solar projects.
• Properly document and qualify leads before handoff.

• Proactively track and follow up on long-term follow-up requests.
• Maintain consistent communication cadence throughout the outreach process.
• Identify stalled leads and implement structured follow-up plans.

• Ensure no qualified lead remains untouched.
• Support lead quality review by flagging and documenting unqualified leads for vendor reconciliation.
• Maintain clean, accurate, and organized records in Hub Spot.
• Monitor lead pipeline quality and opportunity progression.
• Support weekly pipeline review meetings with accurate reporting.

• Handle inbound calls with urgency and professionalism.
• Coordinate pre-appointment report requests and provide operational support to the field sales team.
• Assist with appointment reschedules & lead requalification.
• Collaborate closely with leadership to identify process improvements.
• Other duties as assigned.

This position is ideal for someone who:

• Naturally follows up and doesn't let things fall through the cracks.
• Connects naturally with prospects and builds rapport quickly.
• Thrives in structured environments and executes proven processes consistently.
• Is persistent on the phone without being pushy.
• Keeps CRM systems clean and complete without being reminded.
• Takes ownership of call center operations.
• Communicates steadily and builds trust quickly.
• Enjoys tracking numbers and improving conversion rates.
• Handles objections calmly and professionally.
• Enjoys working in a fast-paced dynamic environment.

This role is built for self-starters who create momentum, not wait for it. If you take initiative and strive for excellence, you'll thrive here.

• Experience in inside sales, telemarketing, or lead pipeline management.
• Comfortable making consistent outbound and inbound calls.
• Strong follow‑up discipline and organizational skills.
• CRM experience required (Hub Spot preferred).
• Ability to manage multiple lead channels simultaneously.
• Results‑oriented and accountable.

• Increase leads to appointment conversion rates.
• Reduce lead aging in CRM.
• Average more than 100 calls a day.
• Improve follow‑up structure and communication cadence.
• Contribute directly to marketing efficiency improvements through appointment scheduling and reactivation efforts.

• $22-$25/hr (based on experience).
• Incentive plan (To be discussed).
• 75% employer‑paid medical (base plan).
• Company‑paid dental & vision insurance.
• 401k retirement plan.
• Paid time off, holidays, and sick leave.
• Training and professional development opportunities.

Monday-Friday | 8:00am-5:00pm

Occasional evenings/weekends for meetings or events

We are a growing, respected company built on professionalism, accountability, and long‑term relationships. We believe in developing our people and promoting from within. This role is an opportunity to grow with us, not just work for us. You'll have clear expectations, strong support from internal teams, and the chance to make a measurable impact on the company's growth.