B2B Client Relations & Order Specialist

Position: B2B Client Relations & Order Specialist

Location:

Simi Valley, CA (100% On-Site)

Compensation: $30.00 - $35.00 / hour (Full-Time, depending on experience)

About Entech Instruments

At Entech Instruments, we don't just build analytical instruments - we help protect the environment and advance scientific discovery. For over 30 years, we have been global leaders in creating chromatography accessories and inlet systems for trace chemical analysis. We are looking for a highly organized, customer-focused professional to join our Simi Valley team as a B2B Client Relations & Order Specialist.

If you thrive in a fast-paced environment and love building great relationships, we want to hear from you!

• Premium Compensation: $30.00 - $35.00/hr, depending on experience.
• Comprehensive Benefits:
  Health, dental, vision insurance, with company paid HSA benefit
• 401k Match program, 7 Paid holidays, Paid Time Off, and year end bonuses
• Career Growth:
  We love to promote from within! This role is an excellent launchpad for careers in Technical Sales, Operations, or Account Management.
• Impactful Work:
  Work alongside a passionate, collaborative team dedicated to supporting environmental laboratories worldwide.

• Primary Client Contact:
  Act as the primary point of contact for our global B2B clients, answering inquiries via phone and email with a helpful, professional attitude.
• Order Management:
  Accurately process incoming orders, track shipments, and coordinate with production and shipping teams to ensure timely delivery.
• ERP & System Management:
  Input and manage data within our business systems (experience with Net Suite, Salesforce, or similar platforms is a huge plus).
• Problem Resolution:
  Proactively resolve client issues, shipping delays, or billing discrepancies, turning potential headaches into outstanding client experiences.

• Experience:
  
  2-3 years of B2B customer service, sales support, or order coordinator experience (ideally in manufacturing or a technical field).
• Technical Savvy:
  Proficiency in MS Office (especially Excel) and comfort learning complex database/ERP software.
• Communication
  
  Skills:
  
  Exceptional verbal and written communication skills with a strong phone presence.
• Detail-Oriented: A laser focus on accuracy in a fast-paced environment where details matter.