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Escalation Specialist I — Resolve & Delight Customers
Job in
Simpsonville, Greenville County, South Carolina, 29680, USA
Listed on 2026-08-22
Listing for:
Spectrum
Full Time
position Listed on 2026-08-22
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual
Job Description & How to Apply Below
Spectrum’s CCED team is seeking an Escalation Specialist I to process customer complaints, compliments and feedback by researching issues and routing them to the appropriate business owner for resolution.
The CCED Specialist will monitor response times, communicate professionally with customers and leadership, summarize data, and help identify root causes to resolve escalations efficiently.
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