IT Support Specialist

As an IT Support Specialist, you’ll provide primary technical support to end users, helping resolve hardware, software, and peripheral issues across a variety of systems. You’ll play a key role in ensuring the IT infrastructure runs smoothly, whether assisting users directly, troubleshooting technical problems, or maintaining system operations.

This role involves a mix of Tier 1 and Tier 2 support and requires strong problem-solving skills, clear communication, and the ability to work independently and collaboratively. You’ll be working across multiple platforms including desktops, laptops, mobile devices, conferencing tools, and cloud services.

• Provide front-line technical support to end users in-person or using remote tools.
• Diagnose and troubleshoot hardware, software, and basic network related issues.
• Install, configure, and maintain computer systems, applications, and peripherals.
• Support user onboarding/offboarding, including workstation setup and account provisioning and de-provisioning.
• Perform routine system checks to ensure uptime and performance.
• Track and manage IT inventory; assist with making purchase requests for IT related items.
• Coordinate hardware repairs and service requests with vendors as needed.
• Document support requests and resolutions according to company standards.
• Identify recurring issues and contribute to documentation and process improvements.

• Associate degree in Computer Science, Information Technology, or related field.
• Minimum of 2 years in an IT support or help desk role, or an equivalent combination of education and experience.
• Proficiency with Microsoft 365, Windows 10/11, and common desktop software.
• Basic knowledge of Microsoft Azure AD, Google Workspace, and AWS is a plus.
• Understanding of networking concepts and security best practices.
• Experience with ticketing systems and remote support tools.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Ability to prioritize tasks, work independently, and collaborate effectively in a team environment.
• CompTIA A+, Network+, Security+ Preferred
• Microsoft 365 Certified:
  Modern Desktop Administrator Associate Preferred

• 401(k) Matching
• Health Insurance
• Dental Insurance
• Vision Insurance
• Disability Insurance
• Employee Assistance Program
• Flexible Spending Account
• Life Insurance
• Paid Time Off
• Tuition Reimbursement