Help Desk​/Desktop Support Analyst Simpsonville, SC

Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to support a high-volume hardware deployment initiative in Simpsonville, South Carolina. This contract position will focus on coordinating laptop preparation, secure device handling, and end-user support to keep equipment rollout and recovery on schedule. The ideal candidate brings strong desktop support experience, a practical troubleshooting mindset, and the ability to manage ticket-driven work in a fast-paced environment.

Responsibilities:

• Coordinate the collection, tracking, and secure handling of a large inventory of Lenovo laptops throughout the project lifecycle.
• Perform data wiping activities in accordance with established procedures before devices are returned to the vendor.
• Prepare newly purchased laptops by imaging, configuring, and validating systems prior to deployment.
• Distribute equipment to end users and provide hands-on support during setup and rollout activities.
• Troubleshoot Windows 10 and general Microsoft desktop issues to resolve hardware and software problems efficiently.
• Manage incoming service desk requests, document progress, and maintain accurate ticket updates through completion.
• Support user account and access-related tasks within Active Directory as needed for device readiness and user onboarding.
• Maintain organized asset records and help ensure all project milestones are completed within the expected 2 to 3 month timeline.