SVP, Business Solutions & Architecture Lead

Job Description

The SVP, Business Architecture & Solutions is a senior leader within the Transformation & Delivery Office (TDO), responsible for leading the business architecture, business analysis, and business systems support functions that enable Commercial Insurance's strategic transformation agenda.

This role translates complex business goals into well-designed business solutions and system interactions, while establishing patterns that improve the capability, flexibility, and long-term effectiveness of IT platforms. The role also provides leadership on business requirements, solution design, and pre-production testing activities that support successful delivery before systems go live.

* The title and career band/level for this position are flexible based on the candidate's experience.

Key Responsibilities

Business Architecture

• Lead the business architecture function for the TDO, defining business capabilities, operating patterns, and solution design approaches that support strategic programs and platform modernization priorities.
• Establish architecture patterns that increase the capability, scalability, and flexibility of business and IT platforms over time.
• Ensure business architecture decisions align with enterprise architecture and broader transformation objectives across the portfolio.
• Drive a structured approach to how business processes, system interactions, and solution designs are defined to support business goals.

Business Analysis & Solution Design

• Lead the business analysis function, ensuring complex business goals are translated into clear requirements, business flows, and system interaction designs that can be executed effectively by delivery teams.
• Define standards and practices for gathering, documenting, validating, and maintaining requirements across strategic programs.
• Partner with business, technology, underwriting, actuarial, operations, and other stakeholders to ensure solution designs reflect business intent and can be delivered successfully in a cross-functional environment.
• Guide teams in designing business solutions that balance business value, operational efficiency, user needs, and platform sustainability.

Business Systems Support

• Lead the business systems support function, ensuring business users and program teams receive effective support for core systems.
• Connect business systems support, business analysis, and business architecture so that issues and recurring pain points are translated into actionable improvements.
• Establish consistent practices for evaluating business system needs, identifying improvement opportunities, and supporting operational continuity across strategic platforms.

Platform Capability & Design Patterns

• Define repeatable business and solution patterns that improve how systems support underwriting, operations, and other core commercial insurance capabilities.
• Promote designs that improve flexibility, reduce unnecessary complexity, and enable future product and platform evolution.
• Ensure solution designs support business agility and can adapt to changing priorities, regulatory needs, and operating model requirements.

Testing & Production Readiness

• Partner with Quality Assurance and program teams to ensure business requirements and solution designs support effective testing before production.
• Provide leadership on business-focused testing activities, including validation of business scenarios, review of expected outcomes, and support for pre-production readiness.
• Help ensure new systems and enhancements are sufficiently validated from a business process and business outcome perspective prior to go-live.
• Work with delivery teams to identify issues discovered during testing and help drive resolution of business design gaps before deployment.

Stakeholder Engagement & Leadership

• Serve as the senior leader for business architecture and solutions within the TDO, partnering with executive leadership and key stakeholders to align solution designs with strategic objectives.
• Communicate clearly with business and technology leaders on solution direction, design trade-offs, business impacts, and readiness considerations.
• Build and lead a high-performing team culture focused on quality, clarity, collaboration, and continuous improvement.
• Support the broader TDO mission by helping shape better ways of working across program delivery, solution design, governance, and transformation execution.

• Bachelor's degree required, advanced degree preferred.
• Significant leadership experience in business architecture, business analysis, solution design, or related transformation disciplines, ideally within commercial insurance or the broader property & casualty sector.
• Demonstrated success translating complex business goals into system interactions, solution designs, and platform improvements that drive effective business outcomes.
• Strong experience leading business architecture and business analysis teams in complex, cross-functional environments.
• Experience designing patterns and approaches that…