Head, GMO Continuous Improvements & Changes India

Job Summary

The Head of Global Markets Operations Continuous Improvement and Small Change is a senior leadership role responsible for driving a structured, disciplined approach to continuous improvement, incremental change, and operational optimization across Global Markets Operations.

• Measurable improvements in efficiency, cost, service quality, and operational resilience.
• Faster delivery of incremental changes outside large transformation programs.
• Reduced operational risk through targeted process and control enhancements.
• Strong engagement and ownership of continuous improvement across Operations teams.

• Define and own the Global Markets Operations continuous improvement and small change strategy.
• Establish standardized methodologies (e.g., Lean, Agile, Kaizen) for incremental improvement delivery.
• Prioritize initiatives based on business impact, risk reduction, and feasibility.
• Embed a culture of continuous improvement across Operations.

• Design, implement, and own the Global Markets Operations performance management framework.
• Establish consistent KPIs, metrics, and scorecards across trading, post‑trade, clearing, collateral, client, and regulatory operations.
• Ensure alignment between operational performance metrics, business strategy, and risk appetite.

• Lead the end‑to‑end delivery of small change initiatives, including process enhancements, system configuration changes, automation, and control improvements.
• Partner with Technology and Operations teams to deliver changes outside of large transformation programs.
• Ensure rapid, low‑risk delivery with clear ownership, governance, and controls.
• Track benefits realization and sustainability of delivered changes.

• Identify process inefficiencies, waste, rework, and control gaps across Global Markets Operations.
• Drive simplification, standardization, and automation of operational processes.
• Improve straight‑through processing (STP), reduce manual interventions, and lower operational risk.
• Deliver targeted improvements to address operational risk, audit issues, and regulatory findings.
• Enhance preventative and detective controls through process and system improvements.
• Partner with Business Risk Management to embed risk considerations in change delivery.

• Lead, develop, and retain a global regulatory operations organization.
• Build a strong leadership bench and succession pipeline.
• Foster a culture of accountability, control ownership, and regulatory excellence.
• Champion diversity, equity, and inclusion.

• Establish governance forums to review performance, cost, and capacity outcomes.
• Partner with Operations, Finance, Technology, HR, and Risk to align performance objectives.
• Represent Operations Business Performance Management in senior leadership and strategy forums.

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

• Lead and develop a global Business Performance Management team.
• Build strong analytical, financial, and data capabilities within the organization.
• Foster a culture of ownership, transparency, and continuous improvement.
• Champion diversity, equity, and inclusion.

• Education – Bachelor’s degree in finance, business, economics, or a related discipline required.
• Advanced degree (MBA or equivalent) preferred.
• 15+ years of experience in operation optimization in Global Markets operations.

• Strong financial acumen and analytical capability.
• Expertise in performance measurement, management information, and data analytics.
• Ability to translate complex data into clear, actionable insights.
• Experience supporting large‑scale operational transformation.
• Demonstrated ability to engage effectively with senior management and regulators.
• Strong judgment and ability to provide constructive, credible challenge.