Head, GMO Continuous Improvements & Changes India

Overview

Job Summary The Head of Global Markets Operations Continuous Improvement and Small Change is a senior leadership role responsible for driving a structured, disciplined approach to continuous improvement, incremental change, and operational optimization across Global Markets Operations. The role focuses on delivering high-impact, low-to-medium complexity improvements that enhance efficiency, control, service quality, and scalability across trading, post-trade, clearing, collateral, client, and regulatory operations.

This role complements large transformation programs by ensuring ongoing optimization of the operating model.

What Success Looks Like

• Measurable improvements in efficiency, cost, service quality, and operational resilience.
• Faster delivery of incremental changes outside large transformation programs.
• Reduced operational risk through targeted process and control enhancements.
• Strong engagement and ownership of continuous improvement across Operations teams.

• Define and own the Global Markets Operations continuous improvement and small change strategy.
• Establish standardized methodologies (e.g., Lean, Agile, Kaizen) for incremental improvement delivery.
• Prioritize initiatives based on business impact, risk reduction, and feasibility.
• Embed a culture of continuous improvement across Operations.

• Design, implement, and own the Global Markets Operations performance management framework.
• Establish consistent KPIs, metrics, and scorecards across trading, post-trade, clearing, collateral, client, and regulatory operations.
• Ensure alignment between operational performance metrics, business strategy, and risk appetite.

• Lead the end-to-end delivery of small change initiatives, including process enhancements, system configuration changes, automation, and control improvements.
• Partner with Technology and Operations teams to deliver changes outside of large transformation programs.
• Ensure rapid, low-risk delivery with clear ownership, governance, and controls.
• Track benefits realization and sustainability of delivered changes.
• Identify process inefficiencies, waste, rework, and control gaps across Global Markets Operations.
• Drive simplification, standardization, and automation of operational processes.
• Improve straight-through processing (STP), reduce manual interventions, and lower operational risk.
• Deliver targeted improvements to address operational risk, audit issues, and regulatory findings.
• Enhance preventative and detective controls through process and system improvements.
• Partner with Business Risk Management to ensure risk considerations are embedded in change delivery.

• Lead, develop, and retain a global regulatory operations organization.
• Build a strong leadership bench and succession pipeline.
• Foster a culture of accountability, control ownership, and regulatory excellence.
• Champion diversity, equity, and inclusion.

• Establish governance forums to review performance, cost, and capacity outcomes.
• Partner with Operations, Finance, Technology, HR, and Risk to align performance objectives.
• Represent Operations Business Performance Management in senior leadership and strategy forums.

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

• Lead and develop a global Business Performance Management team.
• Build strong analytical, financial, and data capabilities within the organization.
• Foster a culture of ownership, transparency, and continuous improvement.
• Champion diversity, equity, and inclusion.

• Education - Bachelor’s degree in finance, business, economics, or a related discipline required.
• Advanced degree (MBA or equivalent) preferred.
• 15+ years of…