Global Banking Operations Summer Analyst

What we’re looking for

• Penultimate year Undergraduate/Master’s student with outstanding academic achievement seeking a summer internship with the opportunity for 2028 full-time conversion
• Strong quantitative, analytical, and logical thinking skills
• Effective verbal and written communication
• Being comfortable with change and able to adjust to changing demands and requirements
• Strong team player and client focused
• Demonstrate energy and drive
• Resilient problem-solver
• Demonstrate initiative / creative thinking and intellectual curiosity
• Fluency in English is required; proficiency in an additional Asian language is highly advantageous.

Asia Pacific Global Banking Operations (GBO) is responsible for the end-to-end implementation, servicing, and operations of all treasury, depository solutions, credit/loans, trade finance, and banknotes for business banking, commercial and corporate banking clients in 12 countries in Asia Pacific. GBO consists of 3 teams:

The Operations team is responsible for the combined operations functions for treasury, credit, and trade services for commercial and corporate banking clients. Key responsibilities include settlement and clearing transactions, processing of Payments, Credit and Trade transactions, as well as bookkeeping of loan assets and deposits. Additionally, the team is also responsible for working closely with regulators and supporting various regulatory reporting that is required.

Client Fulfillment team manages new client on boarding for Global Payment Solutions – a core business for Bank of America’s global franchise. Key responsibilities include project management, product set up testing and client training.

Document Management Specialist team guides clients through documentation requirements, including collection, review, and account opening, while coordinating closely with KYC, AML, and Operations teams to ensure backend system readiness.

Client Service team is responsible for supporting onboarded clients in their day-to-day business needs, including transaction support, general and technical inquiries. The team supports over 5.5 million enquiries annually in addition to proactive outreach to clients to improve the banking experience across the 12 countries in Asia Pacific.

• Ensure all transactions are processed as quickly and accurately as possible, in accordance with the company’s internal policies and local regulations
• Manage operational risk to maximize operational control effectiveness and profitability, while minimizing risk. Proactively identify, debate, address and expedite any deviations/issues on an immediate basis
• Work closely with business partners on complex transactions by providing professional operational solutions to achieve client satisfaction
• Drive process optimization and system enhancements, including technical and operational changes
• Understand local regulatory environment and support various ad-hoc regulatory requirements and inspections
• Ensure that the company delivers services and execution that meet market-leading standards
• Facilitate regulatory reporting as required from time to time per the prescribed laws, rules and regulations

• Engage in process improvement initiatives to enhance client experience
• Proactively manage the day-to-day servicing enquiries of all assigned clients
• Manage new and existing account opening onboarding
• Log, investigate and resolve all enquiries in a timely/accurate manner
• Provide consistent service and keep clients informed on status of all outstanding enquiries
• Liaise with local and overseas business partners across multiple regions
• Analyze monthly client enquiry statistics to identify trends and recurring issues
• Participate in client planning, RFP processes, and service enhancement initiatives
• Continuously identify opportunities to improve people, processes, controls, customer service, and cost efficiency

The Summer Program is a 10-week program designed to provide Summer Analysts with a unique opportunity to gain exposure to life at Bank of America and also make significant…