Head of Commercial Real Estate, Consumer and Healthcare, BCO

Some careers have more impact than others.

Ifyou’relooking for a career where you can make a real impression, join HSBC and discover how valuedyou’llbe. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities,support and rewards that will take you further.

HSBC Corporate and Institutional Banking is amarkets-led, financing-focused business that provides investment and financial solutions. Our sector-focused Banking relationship managers provide a single coverage point formulti-nationalclients. With our global capabilities and footprint, vastexpertise, and local knowledge, our Global Network Banking teams connect clients to the products and services that meet their international financial needs.

We are currently seeking a high calibre professional to join our team as a Head of Commercial Real Estate, Consumer and Healthcare, BCO - Singapore.

• Responsible for thedeliveryof BCOtasksin line with agreed OKRs, SLAs and KPIs

• Lead and manage the end-to-end C&L journey, ensuring a seamless and efficient process for customers and internal stakeholders.

• Continuouslydriveimprovement in productivity of theBCOteam whilst enhancing client experience.

• Drive adoptionoftechnology/digital and customer experience improvement initiatives,aligning with a global C&L operating model.

• Monitor andanalysecustomer and stakeholder feedback,identifying key areas of focus to improve customer outcomes.

• Work with the Head of BCOtoensure risks and issues related to C&L are escalated to country, regional and global stakeholders and resolved in a satisfactory manner.

• Drive continuous improvement initiatives across credit analysis activities to deliver a high and consistent standard, including training initiatives across the teams

• Ability to build andmaintainstrong relationships across the teams, including credibility with both Business and Risk teams.

• Develop andmaintaina diverse, innovation-driven BCO team, ensuring high levelsof engagement and satisfaction

• Participate in deal discussions and meetings with clients or credit risk as required.

• Protect the Bank by acting as First Line of Defenceandobservingall controls.

• Identify and anticipate all types of risks(e.g., industry, portfolio, diversification, sovereign, commercial, currency, etc.)and identify micro and macro trends impacting the credit portfolio, working with WCRM and business heads to take appropriate steps in changes to underwriting criteria and conducting rapid portfolio reviews.

• Demonstrates ability to engage in constructive and consistent dialogue with risk partners, in a manner that effectively balances commercial outcomes and risk management

• Workwiththe Head of BCO to ensure adequate credit risk management controls are built into the operationalprocessand robust MI is in placetotrack andmeasureriskagainst agreed thresholds

• Provide leadership and direction to respective BCO team, fostering a sense of unity and purpose.

• Lead, develop, motivate and inspire a high caliber-BCO team.

• Develop critical skillsets in team members and provide a stimulating work environment to retain key talent.

• Champion the voice of the RM and customer and build a culture of balancing commercial and client/customer outcomes.

Provencollaboration and coaching skills.

Strong relationship management and influencing skills, interpersonal and communication skills with a proven ability to communicate effectively and confidently at all levels.

• Bachelor’s degree in business, Finance, or a related field

• Extensiveexperiencein C&L, with a strong background in managing loan portfolios.

• Prior exposuretoindustry sectors such asCommercial Real Estate ,Consumer and Healthcare will be considered a strong advantage.

• Proven track recordin leading and managing teams, with experience inorganisationaldesign and strategic planning,

• Strong stakeholder management skills, with the ability to navigate complex situations and drive alignment among senior stakeholders.

• Expertise in credit risk management and control assessment

• Excellent analytical and problem-solving skills, with the ability to articulate customer…