F&B Supervisor

Benefits:

• Flexible Benefit

• Birthday Leave

• Special staff rates for F&B and Accommodation under MHR portfolio

• Staff meals provided

• Oversee the daily operations of all food and beverage outlets within the hotel (e.g., restaurants, bars, room service, banquets, and catering).

• Coordinate with kitchen staff, service teams, and management to ensure smooth and efficient operations.

• Ensure consistent high-quality food and beverage service that meets or exceeds guest expectations.

• Monitor service standards and conduct regular inspections to ensure cleanliness, organization, and food safety compliance.

• Ensure excellent guest service by addressing any complaints, requests, or special needs in a timely and professional manner.

• Regularly interact with guests to receive feedback and ensure their satisfaction with food and beverage offerings.

• Implement service recovery techniques when necessary to ensure guest satisfaction and loyalty.

• Monitor and manage inventory of food, beverages, and supplies, ensuring optimal stock levels and cost control.

• Coordinate with suppliers to ensure timely delivery of goods and maintain strong supplier relationships.

• Oversee ordering and receiving of F&B products and ensure proper storage conditions.

• Ensure that all items are stored according to health and safety regulations, reducing waste and controlling costs.

• Ensure all food safety and hygiene standards are followed according to health regulations and hotel policies.

• Proper handling of food and beverages, ensuring compliance with safety protocols.

• Assist with the planning and coordination of special events, conferences, banquets, and private parties, ensuring seamless food and beverage service.

• Liaise with the event planning and sales teams to create customized menus for events, ensuring all guest needs are met.

• Supervise event setups, service, and breakdown to ensure smooth execution.

• Any other duties that may be assigned by the Management from time to time.

Excellent verbal and written communication skills, with the ability to interact effectively with guests, staff, and management.

Strong decision-making and problem-solving skills, especially in high-pressure situations.

Proficiency in food and beverage management software (e.g., MICROS, POS systems), Microsoft Office Suite, and inventory management systems.

Understanding of food safety standards and local health regulations.