Assistant Reservations Manager

Sunset Hospitality Group is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more.

SHG operates over 115 venues and with presence in 26 countries with a commitment to deliver authentic & diverse hospitality experiences that bring people together, all around the world.

METT Singapore, a Heritage Icon in the heart of Fort Canning Park.

The hotel blends colonial charm with contemporary soul. Just minutes from Orchard Road, this lifestyle hotel features 84 rooms and suites, 2 pools, and exclusive venues for dining, wellness, and social connection. With every detail designed to inspire meaningful moments, METT Singapore is a destination where simplicity meets refined living.

The Assistant Reservations Manager supports the Reservations teams in managing room inventory, optimising revenue and ensuring accurate and efficient processing of all reservations.

This role plays a key part in maximising room sales through proactive selling, maintaining data accuracy and supporting forecasting and revenue strategies. The Assistant Reservations Manager is also responsible for supervising the reservations team, ensuring service standards are upheld and contributing to the overall commercial success of the hotel.

The main responsibilities of the Assistant Reservations Manager are summarised below; however the list is not exhaustive.

• Support the daily operations of the Reservations department, ensuring accuracy and efficiency.
• Review and manage all reservations, amendments and cancellations on a daily basis.
• Ensure all booking information is accurate and communicated to relevant departments.
• Maintain organised records of reservations, correspondence and documentation.
• Undertake any other duties or tasks deemed reasonable by the Revenue Manager.

• Maximise room sales and revenue through proactive selling and upselling techniques.
• Maintain a strong sales mindset, identifying and capturing all revenue opportunities.
• Support pricing strategies and room inventory control in line with revenue management principles.
• Monitor booking trends and market demand, reporting changes to the Revenue Manager.
• Track and analyse rejected business to identify lost opportunities and improve conversion.
• Ensure commissions, rates and contracts are accurately applied.

• Check daily new reservations, changes and cancellations to ensure accuracy.
• Verify key arrivals and group bookings to ensure guest details, rates and requirements are correct.
• Maintain up-to-date and accurate guest profiles and reservation data.
• Ensure all systems and procedures are followed in line with hotel standards.
• Prioritise accuracy and quality in all reservation entries and documentation.

• Support the Revenue Manager in budgeting and forecasting processes.
• Assist in monitoring room supply, demand and pricing strategies.
• Ensure compliance with hotel credit policies and payment procedures.
• Maintain accurate reporting and data integrity to support decision-making.

• Ensure high standards of service in all guest interactions and communications.
• Handle guest enquiries and requests promptly and professionally.
• Ensure all correspondence is accurate, timely and aligned with brand standards
• Support the delivery of a seamless pre-arrival guest experience.
• Maintain a guest-centric approach in all reservation processes.

• Work closely with Sales, Front Office, Revenue and other departments.
• Communicate reservation updates, group movements and VIP bookings effectively.
• Ensure accurate information…