Novotel Stevens : Sales Coordinator

Job Responsibilites

• The Sales Coordinator performs his/ her duties within the framework defined by the chain and hotel norms and by internal regulations as supervised by the Director of Business Development.
• Ensure smooth running operation of the Division’s administrative functions.
• Co-operate with all departments for smooth running operation.

• Assists the Director of Sales & Marketing in organizing the filing system of the Division.
• Ensures that the stock of stationery items is accounted for and well maintained.
• Organises the recording system for all in-coming and out going correspondences.
• Handles all typing work required.
• Assists in the dispatch and collection of correspondence in hotel.
• Takes minutes of meetings.
• Ensures the cleanliness of the office.
• Handles all incoming telephone calls and take messages and follow up.
• Prepares & check all incoming communication message such as facsimile and email messages.
• Assists in the packing of materials when required, eg. Hotel brochures, sales kits etc.
• Issuing on a monthly basis for a further details and status of residential meeting groups to sales persons, so that if confirmed correct information to be re-entered, if cancelled such space can be released.
• Updates production reports of Corporate & Travel Agents monthly, quarterly and yearly.
• Assists the Director of Sales & Marketing in issuing Travel Agents Contract Rates, questionnaire as requested.
• Ensures that all complaints are reviewed and investigated by Director of Sales & Marketing and follow-up action is initiated by Sales persons.
• Closely co-ordinate with Accor Hub to submit all require correspondent.

• Be familiar with the operation and application of the hotel’s computer/data processing system and make sure client’s database is updated.
• To keep all activities as a record such as Incentive Program, Party or sales blitz.

• Keeps himself/herself well informed about the operations especially in key departments (Front Office, Housekeeping, F&B, Banqueting etc.)
• Sets, in conjunction with the Director of Sales & Marketing, currents rates as charged by the hotel.
• Closely observes matters pertaining to competition (sites, prices, services offered on a regular basis – quarterly or more often if need to be).
• Promotes the hotel as often as possible through entertaining, conduction, site inspections, presentation etc., of the hotel.
• Be updated with hotel promotion, information related.

• To pay visits to potential accounts in view of entering contracts with them, especially commercial accounts.
• Defines precisely guest requirements and ensures that the guest services offered corresponds effectively to their requests.
• Provides after-sales service and in particular to ensure all guests complaints are taken seriously and discussed with the respective departments if necessary.
• Receives in the hotel any important guests whom he has approached.
• Negotiates prices with the clients and certified by Director of Sales & Marketing.
• To issue and confirm proposals in writing as a record.

• - At all times to promote a positive image of the hotel in all forms of contact.
• - To develop & foster close and positive rapport with the public, guests, clients and members of the date.
• - Responsible to the Director of Sales & Marketing.

• The Sales Coordinator may be called upon the undertake to assist another Director of Sales & Marketing in the opening or general sales effort of any other of the chain’s hotels.
• To be ready and responsible to perform any other duties as designated or required by Management from time to time.

Only Shortlisted Candidates Will Be Contacted.