Sales Engineer

About Jump Cloud®

Jump Cloud® is the AI‑powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, Jump Cloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.

The Sales Engineering team is rapidly expanding to support our sales functions and equip our salespeople with the technical resources they need to help drive revenue growth. The Pre‑Sales Engineering team is responsible for providing technical expertise and consulting to organizations during their evaluation and to help show the value of Jump Cloud solutions.

• Acting as the technical trusted advisor to provide consultative support for organizations across the South East Asia region (SEA) evaluating the Jump Cloud platform
• Providing tailored product demonstrations
• Uncovering customer pain points and challenges and aligning Jump Cloud solutions to those challenges
• Supporting direct and partner sales teams with product related questions and skill development
• Building relationships with partners through technical enablement and co‑selling
• Assisting prospects with setup and configuration of free trials
• Providing technical Q&A to prospects as they progress through trial
• Assessing prospect readiness to enter a formal sales cycle
• Understanding implementation best practices to advise on the quickest customer time to value
• Identifying common technical issues and themes that could be addressed through product development, automation and/or self‑serve
• Providing evaluation framework for prospects to follow in their POC

• Excellent written and verbal communications skills with the ability to communicate in local languages such as Mandarin, Cantonese and English
• Skilled at breaking down complex tasks into simple actionable steps for customers
• Comfortable speaking with technical evaluators and IT leaders, and adjusting talk‑track to match the audience
• Desire and ability to learn new complex concepts

• 3‑5+ years experience in a technical Sales Engineering or similar role
• Strong knowledge of Cloud/SaaS technologies
• Strong understanding of Active Directory environments
• Understanding of networking fundamentals
• Knowledgeable in industry standard authentication and authorization protocols e.g. SAML, OIDC/OAuth, LDAP, RADIUS, SCIM and JIT
• Familiarity with MDM, RMM, or similar endpoint solutions
• Familiarity with MFA technologies such as TOTP, Web Authn
• Experience configuring and deploying identity and/or directory solutions
• Experience with both direct and channel/partner sales cycles

This role is remote in the country of Singapore. You must be located in and authorized to work in Singapore to be considered for this role.

Jump Cloud is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.