Hub Operating Unit Service Manager, Asia Pacific

Creates, plans, and implements service sales strategy by increasing the installed base (IB) penetration, effectively utilizing ServIS (the approved Service database). Promotes value-added service product offerings supporting Life Cycle Management (LCM).

Achieves service sales volume by ensuring the team sells the entire service portfolio at the expected GM%. Participates in negotiations of major contracts to secure service sales volume.

Ensures achievement of service sales targets, providing cost-effective solutions to the customers and initiating improvement plans including Advanced Services and Retrofits.

In collaboration with the Service sales team generates and identifies service sales leads by analyzing the IB potential and targeting those new IB opportunities from emerging trends with the Service solutions available. Determines account and acquisition plans to support growth.

Establishes long-term customer relationships with key customers and decision-makers by understanding the requirements, and regulations and exhibiting high expertise in technical solutions and products. Ensures customer satisfaction issues are registered and responded to by the team.

Supports the team by participating in sales activities when needed. Responsible for feedback on sales development, distribution of resources for service sales activities and the current status of the market. Collaborates with Business Units and account teams to position different service offerings. Evaluate and share relevant information on installed base data, sales leads, customer’s and competitor’s solutions and marketing trends with the team.

Acts as a marketer/salesperson of Hitachi Energy’s service products and solutions during marketing activities (trade fairs, exhibitions, conferences, customer meetings). Translates the needs of customers into relevant Hitachi Energy Service offerings and solutions.

Contributes to risk assessments related to price and quality. Registers required information into the appropriate customer database. Ensures technical reliability, safety and cost-effective solutions to satisfy customer’s needs. Complies with health and safety directives.

Drives sales efficiency by ensuring adequate selling skills for service sales team members and that the area of responsibility is properly organized and staffed. Coaches the team in formulating sales plans, in negotiating, and in developing customer segment expertise. Actively demonstrates one Hitachi Energy approach and guides direct and indirect subordinates.

• Engineering/Trade qualifications – Electrical or equivalent, >5 years’ experience in Electrical Manufacturing or Power Industry in similar role
• Experience across Electrical Industry within construction, Utilities, Power Generation or Power Systems projects an advantage
• Background in Quality standard compliance, Six Sigma, Lean Manufacturing and Continuous Improvement methodologies
• Awareness of power system technology
• Advanced computer skills across MS Office, MSTeams, Outlook, Sharepoint.
• Excellent written and verbal communication skills, high attention to detail
• Expresses opinions, able to work with multiple stakeholders and positions
• Safety and Integrity:
  Act Responsibly
  - Integrity, Transparency, Safety
• Expert level, familiarize self and execute action plans for safety and integrity
• Take personal responsibility for safety of self and colleagues, do not look the other way
• Customer focus and Quality
  - Focus Externally
• Customer & market orientation
  - Customers, Partners, Markets - anticipate and addresses evolving customer and market needs & build close and sustainable customer relationships,
• align the business, self and team with the customers view
• Ownership and Performance
  - Prioritize, Act, Achieve
• Results orientation
  - Drive to exceed goals & Improve business practices for higher performance levels
• Strategic orientation
  - Define own plan within larger strategy & contribute to strategy beyond own area
• Collaboration and Trust
  - Listen, Value, Engage
• Teamwork & collaboration
  - Actively demonstrate open…