Bilingual; Spanish Patient Access Representative

BILINGUAL PATIENT SERVICES REPRESENTATIVE

JOB SUMMARY: The Promise Receptionist/Scheduler ensures that all persons contacting the clinic via phone or in person will be greeted and will receive prompt customer service. The Promise Receptionist/Scheduler is responsible for a range of office duties that support the medical and dental programs at Promise CHC.

REPORTS TO: Director of Patient Financial Services

DUTIES AND RESPONSIBILITIES:

• Greets patients professionally both in person and on the phone.
• Quickly answering or properly referring questions and issues.
• Optimizes provider schedules and patient satisfaction with efficient scheduling.
• Notifies providers of patient arrivals.
• Comforts patients by anticipating anxieties and effectively answering questions.
• Ensures availability of treatment information by retrieving and updating patient records.
• Verifies financial records and collecting patient charges while filing and expediting third-party claims.
• Maintains office inventory and equipment by anticipating supply needs and expediting supply orders.
• Maintains a clean and orderly work station.
• Performs other necessary duties as assigned.

REQUIRED SKILLS:

• Excellent communication skills both in person and by phone.
• Able to multi-task and identify priority of needs.
• Highly detail oriented.
• Exceptional problem-solving skills.

EDUCATION AND EXPERIENCE:

• High School Diploma, with one to two years of relevant office experience required.
• Successful completions of two-year office training program or equivalent academic degree preferred.

PHYSICAL DEMANDS:

• While performing the duties of this job the employee is required to sit for long periods of time, is required to use routine office equipment to talk, hear, write, read small print, and to lift boxes of no more than 30 pounds.

Full-time employees (minimum of 30 hours) are eligible for all benefits.

Part-time employees are eligible for everything listed, excluding:
Health/Dental/Vision/Loan Repayment.

WORK ENVIRONMENT:
Possible exposure to airborne and blood borne pathogens & hazardous materials.

All Promise facilities are smoke free environments.

EMPLOYMENT PRACTICES:
Promise is an Equal Opportunity Institution and does not discriminate against any person in employment, admission, treatment, or participation in its programs and benefits on the basis of race, color, national origin, creed, ability to speak English, disability, sex, age, or marital status. Persons alleging unequal treatment should contact Human Resources.