Business and Operations Coordinator

Business Growth and Operations Coordinator About Us

At Entegro Health, we create high-quality probiotics that support optimal gut health. Our commitment to natural, clean formulations and an exceptional customer experience sets us apart. We are looking for a part-time Business Growth and Operations Coordinator who will spend the majority of their time directly driving revenue through our Consultant and Affiliate network, through our customers, and through the operational improvements that set us apart.

This role combines Consultant and Affiliate sales support, customer revenue capture, and hands‑on business operations into a single, execution‑focused position. More than 65% of the work is directly income‑generating: launching incentive campaigns, recruiting and activating Affiliates, converting customer service contacts into repeat and expanded orders, and identifying where sales are being lost. The remaining time keeps the engine running CRM accuracy, order fulfillment oversight, Consultant compensation support, and reporting that shows what is actually working.

There is also an expectation to assist in the product bottling process.

This is an on‑site position. Schedule is within standard business hours.

• Design and execute Consultant and Affiliate sales incentive campaigns — rules, timelines, tracking, promotion, and performance reporting.
• Recruit, onboard, and activate new Affiliates, working with each one to generate a first sale quickly.
• Proactively contact and coach Consultants and Affiliates by phone, video, and follow‑up — sharing best practices, surfacing upsell and cross‑sell opportunities, and re‑engaging inactive sellers.
• Build and distribute sales enablement materials such as playbooks, one‑pagers, scripts, and short trainings that measurably improve close rates.

• Handle customer service across phone, email, Zendesk, and social media — treating every contact as a retention and reorder opportunity, not just a ticket to close.
• Execute upsell, cross‑sell, subscription, and win‑back outreach to existing customers using approved offers and scripts.
• Monitor and engage company social media and relevant online communities to answer questions, support customers and Consultants, and protect brand reputation.

• Support influencer and partner collaborations — identifying aligned partners, coordinating product seeding, managing tracking links and codes, and reporting on results.
• Coordinate brand and marketing assets: adapt templates, organize photo/video files, manage printing, and get current materials and kits into the hands of Consultants, Affiliates, and customers.

• Maintain accurate CRM and tracking data for Consultants, Affiliates, and customers — contact details, status, and performance metrics.
• Analyze sales, customer service, and operational data to spot revenue leaks and growth opportunities, and deliver a concise performance report to leadership.
• Support monthly financial and banking reconciliations and Consultant compensation payments and reporting.
• Oversee product shipping and order fulfillment for accuracy and on‑time delivery, and refine processes that slow down the revenue cycle.
• Assist with bottling and packaging operations, including preparing materials, filling and packaging product, moving supplies and finished product, and helping maintain an organized and compliant work area in accordance with established procedures.

• 2+ years in sales support, customer service, account management, marketing coordination, or business…