Service Coordinator; Social Services​/Case Manager; Sioux Center

Sioux Center, Sioux Center, Iowa, United States of America

Posted Tuesday, September 1, 2026 at 6:00 AM

Hope Haven is an accredited resource for disability services and advocacy. We offer service programs and support to meet a broad range of needs for children, adults, and families – from physical, mental, and intellectual to residential, vocational, and spiritual.

Hope Haven is growing and we're looking for a Service Coordinator to work within our adult services. In this role, the Service Coordinator would act as the internal case manager by developing person-centered plans, leading teams and being an advocate for persons supported.

• Health Insurance coverage by Wellmark Blue Cross Blue Shield
• Free $15,000 Term Life Insurance Policy
• 403B Retirement Plan with 8% employer match after one year
• Flex Spending – put aside pretax dollars used for medical & dependent care reimbursement.
• Supplemental Benefits:
  Accident, Critical Illness, Dental, Vision, Short Term Disability, Long Term Disability, and Voluntary Life.
• Paid Time Off (PTO) and Temporary Medical Leave (TML)
• Holidays based on status of employment
• Military Leave
• Jury Duty
• Employee Assistance Program (EAP)
• FMLA (Family Medical Leave Act)
• Student Loan Forgiveness (PSLF Program)
• BVU Partnership Educational Benefits
• Pay on Demand with Dayforce Wallet

Duties and Responsibilities:

• Receive referral p ackets .
• Arrange enrollment team from prospective support team ( enrollment team will consist of a lead staff member from each prospective service area : community living , employment, day hab , mental health, other)
• Ensure completion of necessary assessments.
• Ensure support team meetings are s cheduled initially and annually and additionally as needed.
• Lead the support teams in developing supports and services that focus on the person’s dreams, desires, and aspirations. Develop person-centered service plans.
• Create the service plan . Maintain well written, consistent, comprehensive, and up-to-date service plans.
• Ensure all supplemental pieces t o the service plan are complete (including behavior support plan as needed , crisis intervention plan, rights restrictions).
• Lead the support team meetings.
• Provide training as necessary to assure that teaching procedures are clear to Direct Support Staff.
• Complete required reviews (i.e . Q uarterly progress reports according to service plan, review of behavior support p lan , and r ights r estrictions for Hab and  s ervices )
• Enroll and discharge all clients in Setworks . Keep reports in Setworks. up to date and maintain current information in the demographic data base.
• Be the custodian of the central file. Keep all records up to date in the central file.
• Complete annual central file reviews and monthly peer reviews .
• Be the contact person at Hope Haven for family members, case managers, and significant others. Act as liaison between th ese people and Hope Haven staff.
• Lead the support team in arranging/obtaining/maintaining funding for services including eligibility determination and ensure completion of all necessary pa perwork required by regulatory and/or funding agencies and/or Hope Haven policies.

Qualifications:

• Education
  • BA or BS degree in Human Service field (psychology, social work, counseling, sociology, education with special ed endorsement, etc.) This may also be an RN degree with experience working with populations served.
    OR
  • AA Degree with 2 additional years of experience in population to be served
    OR
  • 4 years of experience with population that is to be served with at least 2 of those years in a leadership or coordinating role.
• Ability to apply knowledge of mental, physical, and social impairments and their probable effect on personal, social, and community adjustment.
• Excellent communication (verbal and written).
• Computer literate or have basic knowledge computer skills.
• Committed to the philosophy of integration.
• Valid driver’s license required
• Clearance from all applicable background checks as required by service standards .
• Ability to pass a health assessment at time of hire and ability to maintain up to date health assessment as requested per regulations.
• Reliable Transportation.
• Provide proof of state minimum liability insurance coverage.

Physical Requirements :

• Requires physical mobility to walk, stoop, stand, sit, and climb steps.

Sioux Center, Sioux Center, Iowa, United States of America