Siouxland District Health Clinic Intake Clerk ; BILINGUAL

Siouxland District Health Clinic Intake Clerk I (BILINGUAL)

Woodbury County benefits include: IPERS. Great Health Insurance Benefit, Free Dental, Life & LTD Insurance, Sick leave benefits, Vacation, 10 Paid Holidays, 2 Personal Days, and a moving allowance is negotiable.

Responsible to promote and provide a welcoming atmosphere to clients and members of the community seeking assistance and services from Siouxland District Health Department. Duties include answering phones, providing direction and assistance to clients in multiple public health programs, scheduling client appointments, collecting fees, verifying insurance status, enrolling and screening clients, collecting data and maintaining client records, monitoring and ordering supplies.

Receive cash receipts and balance daily receipts following established Administrative Services Division cash handling procedures. Under limited supervision performs general clerical work which follows well‑established procedures.

Essential Duties:

• Promote and provide a welcoming atmosphere in all aspects of work.
• Maintain working knowledge of basic office skills to include telephone etiquette, written communication, message taking and information sharing.
• Identify client/public needs, information and questions to staff.
• Convey information in a culturally appropriate manner.
• Translate documents between English and Spanish, as directed. Identify and resolve conflicts related to the meanings of words, concepts, practices or behaviors.
• Schedule client appointments and respective services.
• Enter program specific data into designated databases or documents, as instructed.
• Maintain client records and documents.
• Complete light accounting duties that may include cash handling, cash receipts and balance daily reports following established Administrative Services Division procedures to establish and maintain fiscal records and filing systems for assigned public health programs.
• Maintain routine records of financial, statistical or accounting information. Prepare standard reports from such records. Check records and papers for clerical and mathematical accuracy, completeness and compliance with standards and procedures.
• Assist in preparation of records and reports, as requested.
• Follow established work procedures.
• Provide basic information about community services and resources for clients.
• Keep workspace tidy.

Agency

Duties and Responsibilities:

• Assist with the quality improvement process within the agency.
• Ensure compliance with Health Insurance Portability and Accountability Act of 1996 (HIPAA) covering the security and privacy of confidential client data.
• Ensure participant records and communication with participants, co‑workers and other health professionals are in accordance with Confidentiality Policy.
• Attend and participate in work‑related meetings, conferences/seminars and committees.
• Assist in agency/division planning and response to disaster situations and emergency situations or events in conjunction with agency emergency plan.
• Provide customer service that is courteous and responsive.
• Demonstrate professional oral, phone and written communication skills.
• Model professional behavior to peers and participants.
• Perform other duties as assigned.

Knowledge, Abilities, Skills and Personal Characteristics:

• Proficient bilingual skills (Spanish and English) both oral and written required.
• Ability to translate from one language to another in a culturally appropriate manner; including colloquialisms and slang expressions as well as other expressions that may not translate literally.
• Ability to listen attentively and accurately translate information being conveyed from one person to another or from one person to a group.
• Ability to apply and follow established agency procedures, policies, and guidelines.
• Ability to schedule client visits and respective services related to specific program guidelines.
• Ability to review and verify client insurance for respective services related to specific program guidelines.
• Proficient knowledge of business English, spelling, punctuation, grammar, arithmetic and other English language skills.
• Abil…