Siouxland District Health Clinic Intake Clerk ; Bilingual

Description

Woodbury County benefits include: IPERS. Great Health Insurance Benefit, Free Dental, Life & LTD Insurance, Sick leave benefits, Vacation, 10 Paid Holidays, 2 Personal Days, and a moving allowance is negotiable.

Responsible to promote and provide a welcoming atmosphere to clients and members of the community seeking assistance and services from Siouxland District Health Department. Duties include answering phones, provide direction and assistance to clients in multiple public health programs, schedule client appointments, collect fees, verify insurance status, enroll and screen clients, collect data and maintain client records, monitor and order supplies.

Receive cash receipts and balance daily receipts following established Administrative Services Division cash handling procedures. Under limited supervision performs general clerical work which follows well-established procedures.

Woodbury County benefits include: IPERS. Great Health Insurance Benefit, Free Dental, Life & LTD Insurance, Sick leave benefits, Vacation, 10 Paid Holidays, 2 Personal Days, and a moving allowance is negotiable.

Responsible to promote and provide a welcoming atmosphere to clients and members of the community seeking assistance and services from Siouxland District Health Department. Duties include answering phones, provide direction and assistance to clients in multiple public health programs, schedule client appointments, collect fees, verify insurance status, enroll and screen clients, collect data and maintain client records, monitor and order supplies.

Receive cash receipts and balance daily receipts following established Administrative Services Division cash handling procedures. Under limited supervision performs general clerical work which follows well-established procedures.

• Promote and provide a welcoming atmosphere in all aspects of work.
• Maintain working knowledge of basic office skills to include telephone etiquette, written communication, message taking and information sharing.
• Identify client/public needs, information and questions to staff.
• Convey information in a culturally appropriate manner.
• Translate documents between English and Spanish, as directed. Identify and resolve conflicts related to the meanings of words, concepts, practices or behaviors.
• Schedule client appointments and respective services.
• Enter program specific data into designated databases or documents, as instructed.
• Maintain client records and documents.
• Complete light accounting duties that may include cash handling, cash receipts and balance daily reports following established Administrative Services Division procedures to establish and maintain fiscal records and filing systems for assigned public health programs.
• Maintain routine records of financial, statistical or accounting information. Prepare standard reports from such records. Check records and papers for clerical and mathematical accuracy, completeness and compliance with standards and procedures.
• Assist in preparation of records and reports, as requested.
• Follow established work procedures.
• Provide basic information about community services and resources for clients.
• Keep workspace tidy.

• Assist with the quality improvement process within the agency.
• Ensure compliance with Health Insurance Portability and Accountability Act of 1996 (HIPAA) covering the security and privacy of confidential client data.
• Ensure participant records and communication with participants, co-workers and other health professionals are in accordance with Confidentiality Policy.
• Attend and participate in work-related meetings, conferences/seminars and committees.
• Assist in agency/division planning and response to disaster situations and emergency situations or events in conjunction with agency emergency plan.
• Provide customer service that is courteous and responsive.
• Demonstrate professional oral, phone and written communication skills.
• Model professional behavior to peers and participants.
• Perform other duties as assigned

• Proficient bilingual skills (Spanish and…