Benefits Administration Specialist

Benefits Administration Specialist – FSA, HRA, HSA & COBRA Position Summary

We are seeking a dependable, detail-oriented Benefits Administration Specialist to join our benefits administration team. This position is responsible for assisting with the daily administration of Flexible Spending Accounts (FSA), Dependent Care Assistance Plans (DCAP), Health Reimbursement Arrangements (HRA), Health Savings Accounts (HSA), and COBRA.

The ideal candidate will have strong customer service and organizational skills, be comfortable working with detailed financial and benefits information, and be able to manage multiple responsibilities and deadlines throughout the day. This position works directly with employees, employer groups, and other members of our benefits administration team.

• Provide customer service to employees and employer groups by phone and email.
• Answer questions regarding benefit accounts, claims, reimbursements, enrollment, and general plan administration.
• Monitor and manage shared email inboxes.
• Research questions or account issues and provide timely and professional follow-up.

• Review uploaded claims and supporting documentation for approval.
• Process and review Health Reimbursement Arrangement, Flexible Spending Account, Dependent Care claims.
• Assist with claim documentation and substantiation requirements.
• Process new-hire and open enrollment information received from employer groups.
• Enroll participants in FSA, DCAP, HRA, and HSA plans.
• Review enrollment information for completeness and accuracy.
• Process account updates and changes as needed.

• Enter employee and dependent terminations into the COBRA administration platform.
• Review termination information for accuracy and timely processing.
• Assist with the printing and mailing of COBRA and other system-generated notifications.

• Review payroll deduction reports for employer groups and verify deductions against benefit account information.
• Identify and research discrepancies in payroll deductions or funding.

• Strong customer service and communication skills.
• Excellent attention to detail and accuracy.
• Strong organizational and time-management skills.
• Ability to manage multiple tasks and priorities throughout the day.
• Comfortable working with numbers, payroll reports, banking information, and financial transactions.
• Ability to maintain confidentiality when working with employee and benefit information.
• Comfortable learning and working within benefits administration software and online platforms.
• Proficient with email and standard Microsoft Office applications.
• Ability to work both independently and as part of a team.

Experience with FSA, HRA, HSA, DCAP, COBRA, employee benefits, payroll, banking, insurance, medical claims, or third-party benefits administration is preferred but not required. Training can be provided for the right candidate.

Full-Time

Monday through Friday

8:00 a.m. – 5:00 p.m.

This is a full-time position requiring consistent availability during regular office hours.

The successful candidate will be someone who is dependable, organized, and comfortable working in a detail-oriented environment. Because this position involves benefit accounts, claims, payroll deductions, funding, and participant communications, accuracy and follow-through are extremely important.

We are looking for someone who enjoys helping people, is willing to learn, can work through questions and account issues, and takes ownership of their responsibilities from start to finish.