Business Liaison

We are seeking a dynamic, creative, and community-focused Business Liaison to join our team!

The downtown Business Liaison is the primary relationship manager for downtown merchants and services. You build a complete picture of who’s here (contacts, needs, and opportunities) and provide hands‑on support and resources to help businesses thrive. A key priority is to maintain and deepen our one‑on‑one engagement with business owners, ensuring they have access to resources, connections, and support when they need it most.

We’re here to celebrate business milestones, open doors to new opportunities, and make sure every business owner knows they have a partner in growth. If you are interested in this position, please submit a resume, a cover letter highlighting why this role interests you, and three professional references to ra before March 20, 2026.

• Proactively visit businesses; log needs, risks, and wins; take ownership of follow-through and close the loop.
• Serve as a concierge for day‑to‑day challenges (permits, marketing, referrals, City navigation).

• Build and maintain an accurate CRM of all downtown businesses (contacts, category, status, notes).
• Produce quarterly snapshots: openings/closings, at‑risk list, common needs, and cluster/gap mapping.

• Work priority‑category leads with local realtors; help match prospects to spaces and property owners; support site tours and provide downtown information.
• Create basic market snapshots, foot‑traffic/event calendars, and incentives information for prospects.
• Coordinate openings/ribbon cuttings and early‑stage promotions with partners.

• Curate and update a resource guide (loans, grants, TI, training) tailored to downtown businesses.
• Host bite‑sized workshops/office hours (e.g., Google Business Profile tune‑up, seasonal hiring 101).
• Communicate on a regular basis using the Simple Texting software to inform the downtown business community.
• Maintain a simple submission process and content calendar; manage list growth/segmentation/deliverability.
• Coordinate with chambers, SBDC, IWCI, colleges, workforce partners, and property owners to align services.
• Provide the Placemaking & Activities Coordinator with monthly content plans and calendar ideas to support outreach, communication, and business engagement efforts.
• Provide monthly activity reports and a simple pipeline for retention and recruitment.

• 100% of active businesses logged with current contacts; 90‑day refresh cycle maintained.
• Maintain a rolling list of top 5 recurring business needs showing actions taken or resources provided in response.

• Associate degree or higher in a related field.
• Relationship‑first communicator with strong follow‑through and discretion.
• Experience in small business support, economic development, or account management.
• Proficient with CRM/spreadsheets; experience with email marketing platforms a plus.
• Familiarity with downtown environments and Main Street principles is helpful.
• Creative problem‑solving abilities and a passion for small business success.
• Valid driver’s license and reliable transportation.
• Annual Salary: Range from $50,000 - $55,000 annually, depending on experience, plus benefits.
• Benefits: Full‑time; some evenings/weekends required to meet business needs. Health insurance, paid time off, retirement contributions, and a dynamic, community‑driven work environment.

How to Apply:
Please submit a resume, a cover letter highlighting why this role interests you, and three professional references to ra
. Position open until it is filled. First review of applicants will begin on March 20, 2026.