Guest Services Event Staff | Part-Time | Tyson Events Center

Oak View Group is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

As a member of the Guest Services Event Staff Team, you will be an essential part of the guest experience and help build memories that last a lifetime. In this role, you will wear many different hats and have the potential to work in several different areas of the arena. Responsibilities will include, but are not limited to ushering, ticket scanning, concourse customer service, and greeter.

You will have the opportunity to assist our guests by offering directions and sharing information while creating a world‑class experience. Your job will be to keep our fans safe and informed while still maintaining a fun and friendly atmosphere. This role will pay an hourly rate of $14.00.

401(k) Savings Plan and 401(k) matching.

This position will remain open until April 17, 2026.

The Tyson Events Center is a 190,000 square foot multi‑purpose facility, located in downtown Sioux City, Iowa. It was built, starting in 2002 and opened on December 17, 2003. The venue features a horseshoe‑shaped seating bowl with an end‑court upper balcony with seats and 28 luxury suites. The Tyson Events Center is proud to be the home to the Sioux City Musketeers hockey team and Sioux City Bandits arena football team.

The Tyson Events Center hosts over 140 different events each year, including concerts, sporting events, family shows, trade shows, competitions, religious services, bull riding competitions, commencement ceremonies, lectures, and political rallies among other corporate and community events. The arena is host to the NAIA Women's Division II Basketball National Championship and NAIA Volleyball Championship. The Tyson Events Center is owned by the City of Sioux City and managed by Oak View Group, the expert in hosting and entertainment, partnering with over 300 clients at 400 global properties to create memorable experiences for millions of visitors every year.

• Prepare your assigned section for guests; this could include wiping down seats, looking for potential hazards, or reporting any issues to a supervisor.
• When gates open, welcome our fans with a great smile and helpful attitude.
• Scan event tickets ensuring that the proper ticket is used to gain entry.
• Assist fans in locating their ticketed seats.
• Be alert and proactive to potential hazards and report incidents when they occur.
• Monitor your assigned area for issues and opportunities to make lasting memories for our fans.
• Respond to all guest concerns/complaints promptly and in a professional manner.
• Assist guests in ADA‑accessible seating sections.
• Enforce all building policies and procedures to ensure a safe environment for all guests.
• Manage the foot‑traffic flow of large crowds.
• Check identification of guests to verify age requirements for purchase of alcohol.
• Be knowledgeable about the venue emergency evacuation plan in order to safely assist guests during an unlikely event of an emergency.
• Operate magnetometers (walkthrough metal detectors/hand‑operated scanners).
• Prevent or diffuse situations.
• Maintain order and report suspicious activity.
• Provide excellent customer service assistance to internal and external clients.

• High school diploma, GED or equivalent preferred.
• Must have a demonstrated ability to function in a fast‑paced, high‑pressure environment.
• Experience in a public facility highly preferred.
• Must be able to communicate clearly and concisely in the English language.
• Possess strong interpersonal and communication skills.
• Ability to work both independently and as part of a team.
• Must have the ability to work flexible schedule including long hours, nights, weekends and holidays.