Customer Service

Role

Do you want a role where your work truly makes a difference? As our Customer Service Specialist, you’ll oversee the customer journey and help students get the right products. You’ll also support our on-campus delivery and collection teams across the country, giving you a chance to build leadership skills while driving real results.

College Products is the trusted partner for colleges and universities seeking to elevate their on-campus housing experience. From small campuses to renowned institutions like Iowa State University, UC Berkeley, and the University of Maine, we provide high-quality appliances and furniture designed to meet the unique needs of student housing.

Founded in a dorm room at the University of South Dakota in 1997, College Products remains a family-owned and operated business driven by a mission to enhance campus living. Our founder’s vision centers on tackling on-campus housing challenges while exceeding expectations with innovative products and unmatched service. Join us in transforming student housing, one campus at a time.

• Own the full customer experience lifecycle from onboarding issue resolution for both students and university partners.
• Handle inbound student inquiries (phone, email) and follow up on service issues before, during, and after product delivery.
• Track student requests and team tasks using our internal work order system.
• Resolve escalated student or school issues with professionalism and urgency, coordinating with internal teams as needed.

• Excellent communication skills both written and verbal.
• Highly organized with strong attention to detail.
• Ability to manage deadlines, and high-volume tasks simultaneously.
• Tech-savvy:
  Comfortable working with CRMs, work order tools, and task-tracking platforms.

• Service-minded and solutions-focused
• Calm under pressure
• Detail-oriented and highly accountable
• Strong interpersonal skills
• Able to work independently and collaboratively
• Naturally proactive, you don’t wait to be told what’s broken

$18-$25/hr (Depending on Qualifications)

This Job is from May 1st to September 15th. 5 weekend days are required to be worked from July 15th to September 15th

If you're ready to own and elevate the customer experience at a growing, values-driven company, we want to hear from you. Apply now and help shape the future of campus living!