Customer Advocate

What You’ll Get

• Competitive weekly pay and bonus opportunities.
• A benefits package valued at more than $10k*.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and all the tools and resources you'll need to be successful.
• View all our health, wealth and life offerings at

• Quickly and professionally answer incoming phone calls from policyholders, insurance agents and/or auto glass shops -- listening to each customer's needs and concerns.
• Gather all necessary information for the claim, including verifying insurance coverage and deductible amounts, with empathy and patience.
• Use our production/shop locator system to find an auto glass provider to quickly and conveniently service customer’s vehicles -- qualifying the damage for a repair or selecting the appropriate glass part for replacement.
• Proactively assist the CSR team by answering hold calls as needed.
• Help new associates get up and running with orientation and training, as needed.
• All other duties as assigned.

• Age:
  Must be 16+ years of age.
• High school diploma or equivalent (or actively enrolled).
• Prior experience in a call center/contact center/customer service preferred.
• Ability to operate a computer and telephone systems while seated for extended periods of time.
• Strong communication skills, comfortable speaking with a pleasant voice, retaining composure, and building rapport among peers, stores and customers.

We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

Safelite® was founded in Wichita, Kansas in 1947. A leading service organization, the Safelite family of brands delivers our People Powered, Customer Driven experience to more than 11 million customers annually. Safelite® Auto Glass, the nation’s largest provider of vehicle glass repair, replacement and recalibration services, operates more than 700 stores and 7,900 Mobile Glass Shops ™ across all 50 U.S. states, while Safelite® Solutions provides property and casualty claims management services to more than 175 insurance and fleet clients.

All of this is supported through our technology-forward supply chain and corporate services.

Our people come first. We care about your well-being and we’ll give you what you need to have a happy work/life.

we’re proud of our 88% Net Promoter Score (NPS).

We’re owned by Belron®, the world’s largest vehicle glass company, spanning 40 countries across 6 continents.

We provide coverage to all U.S. drivers in all 50 states.

Community service is important to us - we’ve even recycled 107K+ tons of glass to date.

Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. We don’t discriminate on the basis of any characteristic protected by law, nor do we tolerate discrimination or harassment against our associates and clients.

Upon request and consistent with applicable laws, Safelite will provide reasonable accommodations to individuals who need assistance in the application/hiring process.

Privacy:
To review and consider your application, Safelite collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our Applicant Privacy Policy and Terms of Use.

To ensure a safe working environment and protect the community at large, depending on the position, Safelite may require pre-employment screenings, including background checks and/or drug screenings, attestation of COVID-19 vaccination status, and precautions against COVID-19 in select work settings, subject to all applicable local, state and federal laws. Safelite will grant reasonable accommodations that do not cause an undue hardship to the business to legally entitled associates.

Note:

The contact methods provided are exclusively for accessibility and vendor management requests. All other outreach to these contacts will not be responded to. You trust us with more than your vehicle glass – you also share your personal information with us. We’re committed to honoring that trust. Browse our privacy practices that detail your rights and the ways we look out for you.

Safelite privacy policies California Privacy Policy - Notice at Collection