Loan Servicing Manager

Availa Bank is seeking a Loan Servicing Manager to lead daily servicing operations for consumer, mortgage, and commercial loans. You will oversee loan setup, payments, escrows, and payoffs while ensuring accuracy, compliance, and timely processing. This role manages a servicing team, develops procedures and controls, and partners with lending and compliance to enhance customer experience. You'll work in a community-focused, relationship-driven culture, supporting local customers and driving continuous improvement in loan servicing.

Responsibilities

• Lead and oversee loan servicing operations for consumer, mortgage, and commercial portfolios
• Ensure accuracy of loan setup, payments, escrow, and payoff processing
• Develop and implement servicing procedures and quality controls to meet regulatory and bank standards
• Supervise, train, and mentor servicing staff, promoting a collaborative, customer-first culture
• Monitor servicing metrics, resolve complex customer issues, and escalate risks as needed
• Partner with lending, compliance, and operations teams to improve processes and customer experience
• Ensure compliance with state and federal lending and servicing regulations
• Support audits and examinations by preparing documentation and responding to findings

Required Skills

• Loan servicing operations
• Mortgage and consumer loan servicing
• Commercial loan servicing
• Regulatory compliance (FDIC, RESPA, TILA)
• Loan documentation and booking
• Escrow and payoff processing
• Loan servicing systems/core banking software
• Data analysis and reporting
• Team leadership and staff supervision
• Process improvement