Patient Access Team Lead

Shift: M-F 1p-930p, flexible schedule required, weekend on call rotation
Job
Area of Interest:
Patient Services
FTE/Hours per pay period: 1.0
Department:
Patient Access
- Downtown

Unity Point St. Luke's - Downtown

Full Time, Evenings, flexible

1p-9:30p flexible schedule, rotating call on weekends

The Patient Access Team Lead NE is responsible for supervising patient access operations, including registration, scheduling, and insurance verification, ensuring efficient workflows and compliance with policies. The role provides leadership and training to staff, resolves complex billing and patient concerns, and implements quality assurance initiatives to enhance patient satisfaction. The role manages departmental schedules, supports financial counselling, and collaborates with healthcare providers to ensure seamless patient experiences and maximize operational efficiency.

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few:

• Expect paid time off, parental leave, 401K matching and an employee recognition program.
• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

• Provides exceptional customer service, greeting patients and visitors with professionalism, addressing concerns and inquiries to enhance the patient experience.

• Interviews patients and family members to obtain accurate demographic and financial data during the registration process, ensuring a smooth patient experience.

• Oversees patient flow processes across all areas, ensuring efficient transitions between departments and facilitating patient movement to nursing units.

• Manages the verification of insurance coverage, facilitates communication of benefit details between patients and healthcare providers, and assesses financial liability, collaborating with patients to establish payment plans or secure alternative funding solutions.

• Provides leadership, communication, and planning to oversee Patient Access staff, ensuring quality work, compliance, and effective collaboration across departments.

• Assists with the hiring, screening, and orientation of new staff, including providing competency evaluations and ongoing training to support staff development.

• Leads departmental meetings, including preparing agendas, taking minutes, and distributing key information to staff to ensure alignment with organizational goals.

• High School Diploma or Equivalent required.
• Associate's degree in Business, Finance, Health Information Management or related field preferred.

• Two (2) years of related work experience in Patient Access or healthcare related experience required, four (4) years preferred.