IT Support Technician

Overview

Bring your IT skills to a team that values reliability, collaboration, and innovation in serving our employees and customers.

Security National Bank believes that every detail matters—from how we communicate to how we work, with a focus on integrity, respect, and delivering value to our customers and colleagues. If you aspire to advance your career with SNB, we’d like you to consider this opportunity.

The IT Support Technician provides technical advice and support to help staff throughout the organization use computer software and hardware. This role relies on experience and judgment, as well as pre-established procedures, to identify, research, and resolve technical problems. The technician also documents, tracks, and monitors issues to ensure timely resolution.

Details Matter. We are seeking a self-driven individual with strong communication skills, a proactive mindset, and the ability to handle multiple tasks effectively.

KEY RESPONSIBILITIES:

• Provide technical support to employees via email, phone, and in person
• Install, configure, and maintain computers, laptops, printers, and other devices
• Create and manage user network and application accounts
• Troubleshoot hardware, software, and network issues promptly and effectively
• Develop and maintain helpdesk procedures to improve efficiency and consistency
• Provide end-user training and create clear, written user guides
• Collaborate with IT team members to maintain network security and system stability
• Evaluate, test, and deploy software and hardware upgrades
• Participate in an on-call rotation and perform system maintenance as needed outside regular business hours
• Required for this position: strong analytical and problem resolution skills, excellent attention to detail, understanding of IT services processes and procedures, organizational skills, independent thinking, self-motivation, and strong oral and written communication skills

EDUCATION AND EXPERIENCE:

• 4 year college degree or related work experience preferred
• Ability to manage multiple requests simultaneously, meet deadlines, and adapt to changing directions
• Accuracy and meticulous attention to detail
• Ability to take direction and follow through independently until project completion
• Experience with workstations, desktop and network printers, and peripherals
• Working knowledge of Microsoft Windows and common business software programs
• Help desk experience or equivalent IT support role

HOURS:

Regular business hours, Monday through Friday, with weekend on-call rotation and occasional after-hours as needed.

BENEFITS:

We offer a comprehensive benefits package including medical, dental, short and long-term disability, life insurance, paid time off, a wellness program, and a 401(k) plan at hire for future financial protection.

ABOUT SECURITY NATIONAL BANK:

Security National Bank was chartered in 1884 in Sioux City, Iowa. Our time-tested principles include integrity, respect, and human connection, guiding how we serve customers and support our community.

Security National Bank is an Equal Opportunity, Affirmative Action Employer. Applicants are considered for all positions without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, or veteran status.

Preferred Attributes

• Thought Provoking:
  Capable of making others think deeply on a subject
• Team Player:
  Works well as a member of a group
• Loyal
• Enthusiastic
• Detail Oriented
• Dedicated
• Work-Life Balance
• Self-Starter
• Job Security
• Growth Opportunities
• Flexibility
• Ability to Make an Impact

Education – Preferred

Bachelors or better.

Experience – Preferred

Experience with workstations, desktop and network printers, and peripherals; working knowledge of Microsoft Windows and business software; help desk or IT support experience.

Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of rights under federal employment laws. For more information, review the Know Your Rights notice from the Department of Labor.