Courtroom A/V & IT Support Technician
Listed on 2026-05-27
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IT/Tech
IT Support, Technical Support
Information Technology Support Technician - Courtroom Technology (D3 Woodbury 111788)
Location:
Sioux City, Iowa (Woodbury County Courthouse, serving all counties in Judicial District
3)
Hours:
Monday–Friday, 8:00 a.m. – 4:30 p.m.
The Iowa Judicial Branch is seeking a detail‑oriented and innovative Information Technology Support Technician to provide technical support for courtroom audio/visual systems, digital recording technologies, and general information technology needs across the Iowa Judicial Branch. This position ensures that courtroom technology operates reliably during judicial proceedings, assists users with hardware and software issues, and maintains compliance with Judicial Branch digital recording standards.
The role requires strong problem‑solving skills, attention to detail, and the ability to provide excellent customer service to judicial officers, staff, attorneys, and court users.
Key Responsibilities
- Ensure all courtrooms have fully functioning audio and visual systems through regular testing, monitoring, and troubleshooting.
- Operate and manage digital recording management software used to record official court proceedings.
- Monitor compliance with Judicial Branch digital recording policies.
- Organize, maintain, and archive digitally recorded court proceedings to ensure accuracy and availability.
- Purge digital recordings according to retention policies and schedules.
- Process requests for copies of digitally recorded proceedings and assist the District Court Administrator, or designee, with transcript requests.
- Organize and configure courtroom technology equipment, including bench A/V components and cable management, ensuring efficient use of space.
Training & Documentation
- Train employees in proper use of audio/visual courtroom technologies.
- Create and maintain accurate user guides, documentation, and reference materials for courtroom technology.
Video Conferencing Support
- Provide support to judicial officers, attorneys, and litigants using video conferencing platforms for remote hearings.
- Coordinate technology needs with attorneys, self‑represented parties, and judicial officers to ensure successful participation in virtual proceedings.
General IT Support
- Provide technical computer and information technology assistance for Iowa Judicial Branch users and operations.
- Respond to user inquiries, diagnose issues, and provide effective solutions.
- Perform hardware and software installations, updates, and configurations.
- Prioritize, schedule, and administer preventative maintenance and system updates.
- Perform hands‑on technical fixes, including software upgrades, hardware installations, file backups, and system configuration.
- Record all service requests, troubleshooting steps, actions, and resolutions; update users on request status.
- Provide customer service and training to users on software applications, cybersecurity best practices, and system operation.
Other Duties
- Complete additional responsibilities as assigned.
Knowledge, Skills, & Abilities
- General knowledge of computer hardware, software, and troubleshooting techniques.
- Strong attention to detail and organizational skills.
- Effective problem‑solving abilities for diagnosing technical issues.
- Ability to maintain confidentiality and secure sensitive information.
- Strong customer service and communication skills.
- Reliable transportation and willingness to travel as required.
Minimum Qualification Requirements
- High school diploma (or high school equivalency diploma).
- One (1) year of experience in computer science or related experience.
Preferred Qualifications
- Four (4) years of experience in computer science, business systems analysis, management information systems, or closely related field.
- At least one (1) year with hands‑on work in AV equipment setup, maintenance, and troubleshooting.
The incumbent will also adhere to a criminal background check. The Iowa Judicial Branch is an E‑Verify employer.
What’s in it for YOU
- Collaborative, positive work environment.
- Talented and passionate team members that will help you grow and learn.
- Excellent benefits package.
- Paid holidays, vacation, and sick leave.
- Iowa Public Employees Retirement System (IPERS) retirement plan.
- Employee discount program.
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