Retail Coordinator, Retail Associate​/ Customer Service

Visa Coordinator
- Full Time

Do you love sports, fitness, fashion or the outdoors? SCHEELS can turn your passion into a rewarding career through our extensive business and product training.

SCHEELS is a leader in the sporting goods industry - driven to create the best experience in the USA for our customers. SCHEELS boasts the largest selection of sports brands in America—offering world-class brands, special attractions, and unmatched customer service.

SCHEELS empowers our associates to become experts in exceeding the needs and expectations of our customers. SCHEELS associates talk-the-talk, and walk-the-walk, with the best product and expert training in the sporting goods industry. Mentorship and professional development training are a focus throughout your entire career.

Responsibilities:

• Maintain a high standard of confidentiality and respect for privacy when working with customers who are applying for the Scheels VISA
• Professionally process completed applications, finish the check-out process and be knowledgeable to answer questions and potential issues relating to the Scheels VISA
• Coordinate new associate training for VISA specialists, Cashier, Sales Associates as well as annual VISA compliance testing for the Scheels VISA. Writes the schedule for the VISA booth staff
• Complete daily logs, calculate monthly goals, track store performance all while maintaining compliance with First National Bank, VISA and Scheels regulations and standards
• Stock VISA materials daily throughout the store, order VISA materials as needed; signage, folders, applications, etc.
• Organize and execute Card member Appreciation Days or other special promotions at a high level according to standards set by the bank as well as Scheels Corporate Office
• Maintain an orderly appearance of personal work space and surrounding areas
• Excellent communication and customer service skills (both written and verbal), organizational skills, attention to detail and problem solving skills
• Be professional and confident in attitude and appearance, contribute to a positive team atmosphere and treat others with respect and consideration while following Scheels' policies and procedures
• Proficiency in Microsoft Office programs such as Excel and ability to learn Google systems like Drive, Google Docs, etc.
• Ability to calculate figures and amounts including but not limited to; discounts, percentages, interest, commissions, proportions and volume. Ability to apply basic concepts of algebra and geometry
• Ability to give informative and effective presentations to teach and communicate procedures while responding to questions and feedback from managers, clients, customers and the general public
• Ability to meet deadlines set by First National Bank, VISA and Scheels
• Schedule will include a combination of shifts during the hours of 8am – 9pm Monday through Saturday, 11am – 7pm on Sundays
• Schedule will include varied hours; days, evenings, weekends, and holidays

Requirements:

• Customer Service:
  Genuinely and consistently treat co-workers, customers and business partners like they are the most important person including eye contact, a smile and a genuine "Thank you"
• Culture:
  Approach daily tasks, projects and follow-up communication with energy and sense of urgency
• Team Mentality:
  Genuine interest and action in helping others before yourself, regardless of recognition or reward
• Teach-ability:
  Consistent eagerness to listen, learn, apply knowledge and accept critical feedback
• Dress Code:
  Meets Scheels dress and grooming expectations in support of professional, clean and welcoming environment for customers, co-workers and business partners
• Efficiency:
  Demonstrate pride and ownership of their work while meeting expected deadlines

Education & Experience:

The ideal candidate will have a minimum of an associate's degree from a 2-year college or technical school; or 1-2 years of related experience and/or training; or an equivalent combination of education and experience.

Physical Requirements /Lifting Requirements:
Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation. Light work
-…