Manager, Security & Facilities

Title

Manager, Security & Facilities

4488

Sioux City, IA, 51101

The incumbent in this position is responsible for managing the daily activities of the Security Department on assigned shift.

• Supervise, train, and evaluate security and EVS staff to ensure team members receive guidance to accomplish established objectives in accordance with departmental standards.
• Ensure proper arrest procedures and detainment techniques are carried out in violations of civil or company laws or procedures; assist various local, state, and federal authorities in activities and investigations.
• Maintain up‑to‑date information on cheats, thieves, vagrants, etc., to protect company assets, patrons, and team members; communicate with law‑enforcement agencies and security personnel of other casinos to relay security information.
• Resolve customer complaints and ensure that all areas of proper customer service are adhered to.
• Provide support to departmental management in the event of troublesome terminations, thefts, investigations, and procedures as requested.
• Handle all drug testing procedures and team member contact as needed, ensuring compliance with Hard Rock Hotel & Casino policies and liability requirements.
• Conduct training classes on CPR, Fire Fighting & Response, First Aid, and general security procedures to safeguard assets, patrons/guests, and team members.
• Ensure that all proper procedures for Casino Operations Department are correctly implemented and maintained (e.g., fills, credits, transfers, pit boxes, drops).
• Conduct interviews in the hiring process for Security and EVS.
• Complete team member paperwork for hiring, firing, etc.
• Oversee payroll and scheduling of Security and EVS team members.
• Complete orders for supplies when necessary.
• Perform all duties required by the Security Supervisor.
• Perform other related duties as may be assigned.

Basic knowledge of Iowa civil and criminal laws. Knowledge and understanding of electronic, video, and alarm functions, and of Iowa laws concerning powers of arrest. The skills necessary for effective performance within this position are typically acquired through three years of direct Security Supervisory experience, a high school education or equivalent, and a valid driver’s license (preferred).

• Spend majority of shift on the casino floor and hotel property, and be subject to varying levels of crowds, noise, and smoke depending on customer volume.
• Communicate effectively with customers and all levels of team members.
• Read and write legible reports.
• Identify and quickly respond to potential problems and conflicts, and defend self and others in combative situations.
• Lift, push, and pull drop boxes and money carts; assist sick or injured customers and team members.
• Exposure to varying weather conditions; a jacket is provided.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.