Support Staff

Provide creative support services to staff. Provide general clerical support and reception for the Agency and public. Adhere to the agency’s mission to improve the lives of children and families while accepting the vision to be an innovative leader in revitalizing humanity by restoring hope, building stability and creating connectedness for children, families and communities. Must maintain level of high morals and represent self as a role model for clients.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or GED. General knowledge, education and/or experience to operate computer programs and perform general office duties.

Ability to operate computer, copier, fax machine, postage meter (if applicable), transcriber (if applicable) and multi-line phones. Proficiency in typing, spelling, grammar, proofreading, punctuation and sentence structure.

• 1. Demonstrate an understanding of Continuous Quality Improvement by carrying out all duties and responsibilities to ensure quality care and compliance with current standards and procedures
• 2. Demonstrate agency values by being accountable to self and others, creating and nurturing healthy interactions, providing excellence and quality and to learn, teach and model.
• 3. Demonstrates or verbalize proper procedures in responding to fire drill (RACE, PASS), tornado and disasters
• 4. Demonstrates an understanding of universal precautions
• 5. Maintains confidentiality of all personnel and client information in accordance with HIPAA and is aware of own security rights
• 6. Demonstrates behaviors that recognize the rights of clients as defined in the Client Bill of Rights*
• 7. Demonstrates the ability to adhere to attendance policy as evidenced by reporting to work on time and as scheduled; conscientious about use of vacation/sick/disability/emergency leave*
• 8. Maintain professional and educational requirements as evidenced by completing in-services timely, seeking additional trainings related to job and/or career goals, maintaining professional certifications/licensures*