Office and Business Operations Manager

The Office & Business Operations Manager owns the core administrative processes that keep payroll accurate, billing timely, accounts receivable moving, customer accounts clean, insurance current, and the office running smoothly at SMP Security Services.

This is a hands-on operating role. The Manager is responsible for driving assigned processes all the way through, keeping information accurate, hitting deadlines, investigating exceptions, coordinating the right people inside and outside the company, documenting what was done, fixing routine issues, and escalating only those decisions that truly need ownership, HR, CPA, or legal authority.

The role uses SMP’s business operating platform, Quick Books Online, Hub Spot, and related tools. The successful candidate will learn our established workflows and gradually take primary internal ownership of the customer/contract, billing, payroll, accounts receivable, reporting, and troubleshooting processes currently supported by ownership.

This position works closely with ownership, managers, field operations, vendors, and customers. It offers a clear path into broader business operations leadership for someone who shows strong process ownership, good judgment, systems aptitude, financial accuracy, and measurable improvement in reliability.

• General Inbox, Office Operations & Administrative Service
• Business Operating Platform & Workflow Ownership
• Payroll & Benefits Financial Administration
• Daily Financial Administration
• Accounts Receivable & Customer Account Administration
• Insurance & Risk Administration