Mortgage Mail Room Coordinator

Overview

Position

Purpose:

The Mortgage Mail Room Coordinator is responsible for managing all aspects of the mail room operations within the mortgage department. This role ensures the efficient handling, sorting, and distribution of incoming and outgoing mail, including loan documents and correspondence. The Mortgage Mail Room Coordinator works closely with various departments to ensure timely and accurate delivery of critical documents.

Position title: Mortgage Mailroom Coordinator

• High School diploma or general education degree (GED) is required. Post-secondary education is helpful. Prior accounting, secretarial and/or bank lending experience is helpful.
• Must be a mature, responsible individual with a professional appearance, be dependable and take pride in their work.
• Attention to detail is a must in this position.
• General PC knowledge and the Internet is required, must be capable of accurate typing, and learning various computer software programs.
• Familiarity with loan documentation requirements is helpful; however, detailed knowledge is not a mandatory prerequisite.
• Must enjoy helping customers and fellow employees.
• Must be trustworthy and maintain a high level of confidentiality.
• Must be able to multi-task and work under stress and pressure.
• Must be able to communicate effectively, get along with co-workers and deal with colleagues effectively and professionally.

• Receive, sort, and distribute all incoming mail, including loan documents, borrower correspondence, and legal notices.
• Prepare and process outgoing mail, ensuring timely dispatch and appropriate delivery methods.
• Handle sensitive and confidential documents with the highest level of security and confidentiality.
• Verify the accuracy and completeness of received documents before distributing them to the appropriate departments.
• Ensure proper logging and tracking of important documents to prevent loss or misplacement.
• Coordinate the scanning and electronic filing of physical documents as needed.
• Maintain an organized and efficient mail room environment, including managing supplies and equipment.
• Scan Notes for NDC clients received daily in compliance with our NDC cut off times.
• Prepare all outgoing warehouse clients Notes, Allonges and Bailee Letters per the daily Smartsheet.

We offer a competitive benefits package that includes Medical, Dental and Vision; FSA or Dependent Care;
Supplemental Accident, Hospital, or Critical Illness Plans;
Employer paid Life Insurance, Short Term Disability, and Long-Term Disability; and Additional Voluntary Life Insurance Options. Paid Vacation, Sick and Volunteer leave; 401K and Profit Sharing.

Compensation for positions is based on the specific position and may be paid in the form of an hourly wage, a semi-monthly salary, commissions, or a combination of them. Depending on the specific position, some may be paid solely on commissions or others may include a bonus structure.

Plains Commerce Bank is an Affirmative Action/Equal Opportunity Employer committed to providing equal employment opportunity without regard to an individual’s race, religion, color, gender, national origin, ancestry, age, sexual orientation, disability, or veteran status.