Administrative Assistant II

Under general supervision performs complex administrative support on day‑to‑day operational matters for CNA Surety. Interacts and resolves issues which may be sensitive and confidential in nature. Collaborates with others acting as a liaison between management and other business units.

Performs a combination of duties in accordance with departmental guidelines:

• Assists management in the coordination of organizational administration activities which may include but would not be limited to: accounts payable, cost center updates, desk assignments, customer issues etc., and within scope of authority, resolves problems and issues independently and proactively.
• Drafts, prepares and distributes correspondence, memos, and other documents and reports, which require the use of office technologies and software applications.
• Collaborates with internal and external contacts regarding business unit administration issues and concerns.
• Schedules and coordinates meetings, conferences, travel arrangements and updates group or manager's business calendars as needed.
• Acting with a sense of urgency, prepares, processes and may submit reports; may train staff or management on other administrative processes.
• May lead, mentor and train other staff.
• May establish and maintain official documents and records in appropriate files.
• May assist management in special projects.
• May attend meetings, seminars etc. and records notes or provides information as needed.
• Point of Contact for Charitable Organizations that work with CNA Surety in the Sioux Falls area as well as coordinating volunteer events.
• May back up other Administrative Assistants, and may provide administrative assistance to other functional areas.

Typically Supervisor or above

• Excellent written and verbal communication skills including professional phone etiquette.
• Excellent interpersonal skills with the ability to effectively interact with internal and external business partners and staff at all levels.
• Strong computer skills including Microsoft Office suite and other business related software systems; willingness to learn and adapt to new technology rollouts.
• Excellent organizational skills including ability to prioritize and coordinate multiple tasks.
• Overall general knowledge of the insurance industry and the business units is a plus.

• Some college with coursework in Marketing, Business, Accounting, etc. desirable.
• Typically a minimum four years strong administrative experience.

CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact