Automotive Warranty Clerk

Join Our Team!

Are you organized, detail-oriented, and looking for a stable career in the automotive industry? We are seeking a motivated Automotive Warranty Clerk to join our busy Service Department. In this role, you'll help process manufacturer warranty claims, support our service team, and ensure repairs are accurately documented and submitted for reimbursement.

Whether you already have automotive warranty experience or are looking to start a rewarding career, we provide paid training for the right candidate. If you enjoy working with people, staying organized, and being part of a supportive team, we'd love to hear from you.

Working closely with the Warranty Administrator, you will:

• Process and submit manufacturer warranty claims accurately and on time.
• Review repair orders to verify warranty eligibility and ensure compliance with manufacturer guidelines.
• Maintain warranty records, service files, and supporting documentation.
• Gather customer and vehicle information and retrieve customer records as needed.
• Assist the Accounting Department with invoice coding, payroll support, and other administrative tasks.
• Book technician labor using manufacturer or nationally recognized labor time guides.
• Work with Service Advisors and Parts Department personnel to resolve billing discrepancies and correct repair orders.
• Assist the Service Manager with monthly closing procedures.
• Maintain a high level of accuracy, organization, and professionalism.
• Complete assigned tasks within established deadlines.
• Protect confidential customer information in accordance with the FTC Safeguards Rule and the Gramm-Leach-Bliley Act (GLBA).
• Follow all company policies, procedures, and safety standards.
• Perform other duties as assigned.

• Training provided; previous automotive warranty experience is preferred but not required.
• General knowledge of automotive systems and vehicle operation.
• Strong computer, data entry, and organizational skills.
• Excellent communication and customer service skills.
• Ability to multitask and prioritize work in a fast-paced environment.
• Positive attitude with a professional appearance and strong work ethic.
• Self-motivated, dependable, and detail-oriented.
• High school diploma or equivalent.
• Must successfully pass a pre-employment background check.

• Competitive pay: $20.00–$24.00 per hour
• Paid training and ongoing professional development
• Stable, full-time position with opportunities for advancement
• Friendly, supportive, and team-oriented workplace
• Career growth with a respected and established dealership

• Health Insurance (including Wellness Benefit)
• 401(k) with company match after one year of service
• Paid Vacation, Personal Time, and Paid Time Off
• Dental & Vision Insurance
• Free Basic Life Insurance
• Employee Assistance Program (EAP)
• Employee discounts on vehicles, service, and parts (including immediate family members)

We are proud to be an Equal Opportunity Employer and welcome applications from all qualified candidates. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.