Senior Secretary

Job

Agency:
Department of Health
- Division of Family and Community Health

Location:

Sioux Falls, SD

Salary: $20.47 Hourly, depending on qualifications

Pay Grade: F

Closing Date: 8/20/26

This is a Full-Time 40 Hours Weekly position with the Department of Health
- Division of Family and Community Health. For more information on the Department of Health, please visit (Use the "Apply for this Job" box below)..

The South Dakota Department of Health's programs and services help prevent illness and injury, promote healthy places to live, work and play; provide education to help people make good health decisions; prepare for, respond to, and prevent public health threats; and support efforts to enhance quality and accessibility of healthcare. Our services touch the lives of every person in the state of South Dakota.

We recognize that employees are our most valuable resource and we are committed to promoting a culture of excellence in DOH. We trust our employees to be innovative, challenge existing processes, and make the best decisions. We are interested in employing a diverse and skilled workforce that exhibits the values of leadership, accountability, communication, integrity, and teamwork. Public health is a diverse and growing field that offers many career options for people from a variety of educational backgrounds.

Imagine yourself as part of a winning team that is making the lives of South Dakotans healthier and safer.

Please visit our website at  for further information about the Department of Health and our various programs.

• Serve as part of the front-end operations and customer service resource approximately 24 hours per week.
• Serve as primary support to two members of the DOH Legal team approximately 16 hours per week.
• Greet and assist clients in person, by phone, and through various technologies in a professional, respectful, and helpful manner.
• Perform initial client screening and route clients to the appropriate health professional, program staff, or resource.
• Learn, apply, and adhere to policies and procedures for multiple Department of Health programs related to assigned duties.
• Perform assigned professional tasks that facilitate and support multiple program areas.
• Exercise independent judgment and analysis in organizing daily work assignments and resolving defined procedural issues.
• Organize and coordinate assigned program activities involving multiple concurrent tasks.
• Interact daily with department staff, external agencies, community partners, and the public to provide or collect information.
• Formatting and proofreading documents (font consistency, spacing, page numbers, typos, clarity)
• Filing documents with the Office of Hearing Examiners and the courts
• Assisting with administrative tasks for public records requests (maintaining an Excel-based denial log, transmitting documents, assisting with document collection)
• Organizing, compiling, and transmitting documents
• Corresponding with parties to schedule hearings
• Other miscellaneous duties as needed

• Demonstrate accountability to the organization and role; follow managerial direction; maintain professionalism, confidentiality, ethical conduct, and uphold public trust in all client, staff, and partner interactions.
• Take ownership of the client-facing experience by promoting respectful communication, timely follow-up, accurate information, confidentiality, and a welcoming environment for clients, families, partners, and the public.
• Support consistent front-end office practices, including client communication, scheduling, registration, documentation readiness, referral coordination, billing-related workflows, fee collection support, and electronic record processes.
• Exercise independent judgment in organizing daily work, resolving defined procedural issues, prioritizing competing tasks, and elevating matters outside assigned authority to the appropriate supervisor, manager, operations staff, or program authority.
• Engage in required training, quality improvement activities, and program evaluation; support organizational changes; maintain competence in administrative and electronic…