Front Desk Coordinator

Description

JOB TITLE: Patient Relationship Coordinator (PRC or Front desk coordinator)
EMPLOYER: Limitless Male Medical
DEPARTMENT: Front Office
REPORTS TO: Operations manager

Limitless Male Medical Clinic is a leader in men’s health optimization, focused on helping patients look, feel, and perform at their best. Through personalized care, innovative therapies, and a high-touch patient experience, we empower men to take control of their health and achieve long-term results. Our approach—The Limitless Way—is where Performance Meets Care, delivered through excellence, empathy, and expertise. Our shared objective is the patient experience.

Every action, interaction, and decision should support that outcome.

The Patient Relationship Coordinator (PRC) is a key driver of the Limitless Way Patient Experience, serving as the first and last point of contact for patients while ensuring a seamless, efficient, and welcoming clinic environment. The PRC plays a critical role not only in starting the patient journey, but in ensuring patients remain engaged and continue progressing in their care.

This role is responsible for managing clinic flow, coordinating patient visits, and supporting communication across teams—all while delivering an experience rooted in Excellence, Empowerment, Expertise, Efficiency, and Empathy.

The PRC plays a critical role in ensuring every patient interaction is smooth, informed, and aligned with our commitment that Performance Meets Care.

Monday: 6:50am-6pm

Tuesday: 6:50am-noon

Wednesday: 7:50am-5pm

Thursday: 7:50am-5pm

Friday: 6:50am-2pm

As a PRC, you are expected to bring the Limitless Way to life in every interaction:

• Excellence: Create a professional, welcoming environment and anticipate patient needs
• Empowerment: Help patients feel confident, informed, and supported in their care journey
• Expertise: Communicate clearly and accurately about services, processes, and next steps
• Efficiency: Respect patients’ time through organized scheduling and streamlined workflows
• Empathy: Foster a respectful, judgment-free experience where patients feel understood

• Greet and engage patients with professionalism, positivity, and respect
• Ensure patients feel welcomed, informed, and supported throughout their visit
• Provide clear, simple communication regarding appointments, services, and next steps
• Support a consistent, high-quality experience across all patient interactions

• Manage scheduling to optimize patient flow and clinic efficiency
• Ensure accuracy of appointment types, timing, and provider alignment
• Prepare for upcoming clinic days by reviewing schedules and patient needs
• Coordinate with clinical staff to minimize wait times and support timely rooming

• Check patients in and out accurately, including documentation and payment processing
• Maintain accurate and up-to-date patient records within EMR and CRM systems
• Support billing follow-up, including communication on outstanding balances
• Assist with administrative tasks that support daily clinic operations

• Contact new patients to schedule appointments and provide necessary information
• Confirm upcoming appointments and support rescheduling as needed
• Communicate patient needs, requests, and follow-ups to appropriate team members
• Actively ensure patients remain engaged in their care plans by supporting scheduling, follow-up, and ongoing communication
• Conduct follow-up outreach to patients who miss appointments or fall off schedule
• Reinforce the importance of ongoing care and continuity in achieving patient goals
• Proactively monitor and support patient retention…